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I attempted to hold down the Ctrl alt key while turning on illustrator once but I keep having this problem
Did you hold down Ctrl+Alt+Shift, all three of them?
You may also try to Move the folder
Well that certainly took care of rebooting Illustrator. However I lost all of my recently accessed files, small price to pay for finally
getting back on line. Thanks for the help.
Any idea what could possibly have caused this problem in the first place?
When you put Illy to sleep, all the preferences including recent changes are saved in a number of files, most of them in that folder. When you wake her again, they are applied. I believe the corruption is caused by the OS. Some experience it often, others, such as myself, have never tried it.
You may see the long answer in Move the folder
Thank You very much for this useful information. It helped.
You are welcome, Terry.