38 Replies Latest reply: Oct 8, 2009 10:51 PM by badprogrammer RSS

    Flash Player Will NOT WORK!!




      ive tried all the troubleshoot solutions, ive been reading on here the solutions some very kind people have suggested and they do not work either!


      getting annoyed with it now cos i can no longer use youtube! i really do not understand why my computer will not download it


      i get that error message other people have mentioned, it gets to a certain point of the installing and then the message pops up


      anyone who works for adobe please can you fix this? its gotta be some kind of glitch cos ive noticed theres many people who are having the same problem!

        • 1. Re: Flash Player Will NOT WORK!!
          eidnolb onlyone Community Member

          Hello, I understand exactly how you feel. I had a problem too with F.P.10 update. I don't know if you have been to my post "Is it this simple?" or not. But I explained in great detail my experience and my solution. Ever since then I have been trying to help different posters on this forum. Some have had great success and some have not even responded. I just figured they found a solution somewhere, so that's the objective.


          Please read my post I mentioned above and maybe that will help. If you still have questions, post back and I'll try to take a look at what you have done, what error messages, OS/IEvs etc.

          • 2. Re: Flash Player Will NOT WORK!!
            hayhay626 Community Member

            hi thank you for replying


            i read your topic and i tried it yet it still does not download


            i updated my IE to IE8, clicked manage add-ons and everything linked to adobe is enabled


            so i went onto the adobe page where you download Flash Player, the Adobe Download Manager comes up and starts to download but then it just goes blank


            i scrolled down to the bottom of the page where it says 'click here to download' and i saved 'Install_Flash_Player.ax'


            i open that and it asked 'install_flash_player.ax.exe' and i clicked run


            it begins to download and then stops and says 'failed to install' and the part it keeps doing that is when it says during download 'registered: C:\WINDOWS\system32\macromed\flash\flash10c.ocx'



            is that where my problem is?


            thing is though, it works for my sister.  you know on windows XP you have all the users names on the right hand side in a list and you click one to log on? well on my sisters account it works but it doesnt for me? do you think its something on my account on the computer stopping it?

            • 3. Re: Flash Player Will NOT WORK!!
              eidnolb onlyone Community Member

              Hello, After reading what you tried to do and the result, 2 things..... Before you do anything else, go to www.adobe.com/software/flash/about.  This is the Adobe site that will tell you if you have F.P. installed and what version. Sometimes when an install is done, an uninstall, who knows, maybe you do have F.P. installed. I would check to be sure.


              The other thing, I would have to check on the Adobe install for windows site, but I recall reading that you need Administrative permission.

              I think that makes sense. Are you the Administrator? Maybe your sister is and that is the difference.


              You have XP, do you have the SP2 or SP3? Check out that site, & while you are doing that I'll check on that User info.

              • 4. Re: Flash Player Will NOT WORK!!
                hayhay626 Community Member



                i went on the link you sent, not sure if this is what you mean but in the table it says

                WindowsInternet Explorer (and other browsers that support Internet Explorer ActiveX controls and plug-ins)


                not sure if thats telling me i have actually got it on my computer though, sorry not completely clued up with adobe.


                I am the Administrator and how do i find out if i have SP2 or SP3?

                • 5. Re: Flash Player Will NOT WORK!!
                  eidnolb onlyone Community Member

                  At the top of your IE browser, click on Help, About Internet Explorer, that should show you the vs of IE and XP.


                  The link: Is that the message you received? Or was that a table info on the site itself? is the latest version of F.P.10 and the Shockwave Flash add on. Can you go to manage add ons thru Tools and see if you have this add on? Under file it should state the vs.

                  In XP F.P. 10 is listed in Add/Remove Programs on mine.

                  • 6. Re: Flash Player Will NOT WORK!!
                    hayhay626 Community Member

                    ok it says i have IE8.  if SP stands for 'service pack' then its SP3


                    that info i posted earlier, i just copied and pasted from the table that was on that link you sent me.  there was a table that had a list of different platforms, browzers and player versions.  not just the one i posted. if that makes sense?


                    in my add ons i have got 'Shockwave ActiveX Control' and thats it


                    just looked in my add/remove programmes and there isnt FP 10

                    • 7. Re: Flash Player Will NOT WORK!!
                      eidnolb onlyone Community Member

                      Yes SP is service pack so you are running XPSP3 and IE8. From all I have read, IE 8 had/has a lot of problems but that alone should not

                      keep F.P. from installing. You found Shockwave Flash, did it say vs. Is it enabled?


                      I just went to www.adobe.com/software/flash/about and Adobe told me I have F.P. installed. As soon as that page opened, there is a small block insert and that is where it was listed.  Did you go there? Don't you think you have some version of F.P., since you have the Shockwave Flash? Please just go there, you don't have to do anything. I'm trying to determine if you have Any version of F.P.


                      • 8. Re: Flash Player Will NOT WORK!!
                        hayhay626 Community Member

                        my shockwave is version 10.1 thats what it says in the 'manage add ons' list, dont know if that helps?


                        when i click that link it just has a picture of a F and 'Adobe Flash Player - A lightweight, robust runtime environment for rich media and rich Internet applications'


                        underneath is a paragraph saying


                        'Adobe Flash Player is the standard for delivering high-impact, rich Web content. Designs, animation, and application user interfaces are deployed immediately across all browsers and platforms, attracting and engaging users with a rich Web experience.

                        The table below contains the latest Flash Player version information. Adobe recommends that all Flash Player users upgrade to the most recent version of the player through the Player Download Center to take advantage of security updates.'


                        on the right of that paragraph is a white box with a red X in it


                        and then the table of platforms, browsers and player versions


                        nothing else appears on the screen, just the mini tool bar that pops up across the top that you right click and asks you if you want to install 'ActiveX Control'


                        i cant see anything on my computer saying ive got any version of flash player either

                        • 9. Re: Flash Player Will NOT WORK!!
                          eidnolb onlyone Community Member

                          Well that is good to know. If you had any version at all, that site would have told you. You must have at one time had F.P. since the mange add ons show it & 10 is the latest Shockwave Flash Active X (


                          I would go to the Download Flash Player site(from www.adobe.com)  and follow the instructions, for downloading and installing.

                          Try that, and it should work. If not, take note of the why nots.


                          I'll be off line until Sunday afternoon.

                          • 10. Re: Flash Player Will NOT WORK!!
                            hayhay626 Community Member

                            yeah ive had flash player before, i just need to install the new one so that youtube and loads of other sites work for me again.


                            ive tried all the troubleshooting solutions before and none of them work


                            it tells me its failed to register and when its running through the downloading it stops at


                            'registered: C:\WINDOWS\system32\macromed\flash\flash10c.ocx'


                            which i dont understand

                            • 11. Re: Flash Player Will NOT WORK!!
                              eidnolb onlyone Community Member

                              Ok, I had read that BWolfe suggested to download the Uninstaller to your Desktop.

                              Download the INstaller  to your Desktop. Then uninstall and install that way.


                              UNinstaller: http://kb2.adobe.com/cps/141/tn_14157.html


                              INstaller: USE the EXE version at http://www.adobe.com/go/tn_19166


                              I know you have used these from the site, try it this way.

                              • 12. Re: Flash Player Will NOT WORK!!
                                eidnolb onlyone Community Member

                                Here is some more info. On that system 32 macromedia? fiel you mentioned? Go there and open it up, see if you have 2 folders, one that says Flash 10b.ocx and another one Flash10c.ocx.  If you do, delete the one that says b. This may be blocking. When you at one time uninstalled, it could be the uninstaller did not remove that. The 10b is from an older version of F.P. Worth a try.

                                • 13. Re: Flash Player Will NOT WORK!!
                                  hayhay626 Community Member

                                  ok i just tried the 1st suggestion and i can not understand why it doesnt work it still stops installing when it gets to the C:\WINDOWS... thing


                                  so i tried the 2nd suggestion and there is only a 'install' text document and a setup information document


                                  so at the moment ive only got on my computer 'uninstall flash player'


                                  i really can not work out why it will not work for me


                                  would it be a bad idea to delete the 'C:\WINDOWS\system32..' thing? or would that make things worse? because im not sure i would go about getting that back either

                                  • 14. Re: Flash Player Will NOT WORK!!
                                    eidnolb onlyone Community Member

                                    Thanks for your patience and trying the various steps.  I have read some additional material on that Windows\system32 message.



                                    That message comes up when you are attempting a download and it stops at C:\windows\system32\macromed\flash\flash10c.ocx


                                    Please go to the Post Is it this simple? Look for a reponse to me (eidnolb) on 9/18/09 at 6:12 PM from BlairMac. Read what he did and see if you can follow what he did.  Read his other posts for info. As I recall I think he also uses IE8.



                                    • 15. Re: Flash Player Will NOT WORK!!
                                      hayhay626 Community Member

                                      No problem and thank you for your help.  i just tried what BlairMac said, i restarted the computer and still nothing.  I tried to install FP again using the ax.exe and yet it still stops installing when it gets to the 'C:\WINDOWS...' do you think theres a problem with that file? Would unstalling Shockwave and re-installing it again help?

                                      • 16. Re: Flash Player Will NOT WORK!!

                                        I had a somewhat similar issue with trying to download Adobe FP that I've been trying for several months to resolve.  I had an earlier version of FP that either disappeared or quit working and as a result was unable to view videos.  My operating system is Windows XP and I used Internet Explorer as my browser.  When I would try to download the latest version of FP, I would get failure to download messages similar to those included in a couple of posts in this forum.  After trying all of the solutions I could find in the online help, I finally contacted the Adobe help desk (very long wait!).  The tech stepped me through the same processes that I had already tried and we got the same unsuccessful results.  He finally had me install Firefox as my default internet browser.  When I tried the FP download with Firefox, it installed automatically and very quickly - my videos now run fine.  I don't know if that will solve the problems being experienced by others, but it may be worth trying (Firefox is a free install off the Internet).

                                        • 17. Re: Flash Player Will NOT WORK!!
                                          eidnolb onlyone Community Member

                                          Hi hayhay626  Did you follow BlairMac's procedures from start to finish? He had about 5 steps to resolve his problem. He has IE 8 also.

                                          At which point were you not able able to duplicate his steps?


                                          • 18. Re: Flash Player Will NOT WORK!!
                                            hayhay626 Community Member

                                            i did everything he did


                                            my computer>C:\>Windows>system32>macromed>flash


                                            and then double clicked the FlashUtil10c and this new window pops up asking me if i want to update my flash player and clicked 'install now'. the loading bar fills up to 100% and nothing happens


                                            still cant use youtube .. that mini tool bar that pops up asks me to install flash player add on ..


                                            everything ive done it still wont let me install


                                            ok so i printscreened what happens when i attempt to install FP 10 and when my sister installs it on her account


                                            heres mine

                                            http://s99.photobucket.com/albums/l287/stitchiscute/?action=view&current=whatitsaysonmine. jpg


                                            and here is my sisters

                                            http://s99.photobucket.com/albums/l287/stitchiscute/?action=view&current=whatitsaysonsophi es.jpg


                                            whether that is any help as to why it isnt working for me and it is for my sister, i can see a difference myself but not sure what it means exactly


                                            oh and i found out that both me and my sister are admins on the computer so im guessing that has something to do with it too?


                                            Message was edited by: hayhay626

                                            • 19. Re: Flash Player Will NOT WORK!!
                                              eidnolb onlyone Community Member

                                              Hello again, It really is frustrating to have to go to California to get to New York from PA, right? LOL I did a Bing search for C:\windows\system32\macromed\flash\flash10.c.ocx and read a lot of the posts and offers of solutions. Some ran HJT logs, ran anti-virus and anti-spyware scanners, changed out hard drives! LOL and even did cart wheels, but in the end, it was the same"I still can't install F.P.10"

                                              At this point, I really don't know what else there is to try. There is something blocking the install and it is related to the C:\windows..macromed system entry, but what exactly, I do not know. I would not advise you to delete that because I do not understand what it is related to and doing so may damage your PC.  I did a search on my PC, but no such file was found, thankfully.


                                              When I cancelled AOL about 3 years ago and went to hi speed service, I was unaware that when I used Add/Remove to remove AOL that there were remaining files on my PC. So eventually, I deleted every mention of AOL from program files, common files and opened up every folder that had the AOL name on it and deleted ALL!


                                              The only thing that you could do would be to uninstall F.P. and follow the instructions to install Version 9. Did you have that version before trying to update to 10?


                                              I am reading a forum about F.P. and if I come across a solution I'll let you know.  The only other option would be to open up an Ask Adobe Support ticket. Someone should know how to resolve this.


                                              • 20. Re: Flash Player Will NOT WORK!!
                                                eidnolb onlyone Community Member

                                                hayhay626, well here is something you might want to read, it is from 2008 which still may be applicable. Read it over and note especially the Solution #4 "Register the flash.ocx file manually"


                                                The link to the page is http://kb2.adobe.com/cps/400/kb400366.html



                                                • 21. Re: Flash Player Will NOT WORK!!
                                                  eidnolb onlyone Community Member

                                                  Hello hayhay626, I think our posts crossed. Glad I saw that you edited your last post, I thought something was wrong with my email. LOL

                                                  It's been a long busy weekend, hour is late here, but when I saw your edited post I thought I would say a word or two(hard for me to do)


                                                  Thanks for the screenshots. I saved both to my new folder in favorites entitled "Adobe", what else. LOL Also I have a folder by the same name on my desktop!  Hate to tell you but both folders keep growing. Well, I will take a better look at them tomorrow. At first glance yours

                                                  appeared that they just put things back as they had been. If there was a change, I didn't see it.  Your sisters' they removed the "install log"

                                                  and when they installed, they put in the "uninstaller".  You did a good job on the screenshots.


                                                  Did both you and your sister, uninstall and install from the same site and in the same manner; i.e. directly from the Adobe site, or download to the desktop and proceed from there?


                                                  Ok, that's all from the EDT zone, talk to you tomorrow, late afternoon.



                                                  • 22. Re: Flash Player Will NOT WORK!!
                                                    hayhay626 Community Member

                                                    hi, no problem for the screenshots thought they would be helpful in some way?


                                                    yeah we both downloaded the installer to the desktop and installed it in the same way.  I tried installing FP on my mom's account and she has the same results as me .. doesnt work.  But i also found out that all the accounts on this computer are the admins which confused me a bit.  Could that be why its only working for my sister maybe?  Also my sister has to install FP everytime she logs on but i suppose its better than not being able to install it at all so i can cope with that at the moment lol

                                                    • 23. Re: Flash Player Will NOT WORK!!
                                                      eidnolb onlyone Community Member

                                                      Hi hayhay626, I'm not clear on which "this computer" the users are all Administrators. Yours? Actually, on anyone's computer, I think this would be a problem. On my PC, I am the Admin. and there are no user accounts set up. I don't think you could have more than one Admin. and am surprised. Maybe you are saying there are no user accounts set up and so therefore, whoever uses the computer, acts as an Admin.?


                                                      Your sister having to install each time, good grief.  Well, I have not had the time yet to go over the screenshots, but spent about 2 hours last night snooping around on almost everything on my computer from My Computer>program files>common files, etc. Do a little searching and see if you can open up anything with an Adobe folder etc.  I was trying to see what programs, files, etc are on mine that may be different than yours. The "failed to register" error and that it stops at the C:\Windows thing, especially look for that. As soon as I get back I'll review the screenshots.


                                                      • 24. Re: Flash Player Will NOT WORK!!
                                                        hayhay626 Community Member

                                                        hi sorry not been able to get on here for a while, dont worry i havent given up lol


                                                        this is what i mean by the accounts on my computer all being admins




                                                        and all three have this but their names instead




                                                        ive got adobe reader 9 and that works fine if thats what you mean by find anything with an adobe folder


                                                        this is what is in my flash folder after going through 'C:\WINDOWS\system32...'




                                                        oh another thing which i just found really weird, i was on another forum and someone had posted a youtube video and it let me watch it, so i thought maybe FP is working for me now! so i go onto the youtube site and its telling me to download FP but still getting the same results when i do!  so i thought that was quite strange that it would play on the fourm page but not on the youtube site itself!


                                                        Message was edited by: hayhay626 (sorry i need to plan my replies better, i think of things after ive hit reply lol)

                                                        • 25. Re: Flash Player Will NOT WORK!!
                                                          eidnolb onlyone Community Member

                                                          hayhay626 Well, here I thought all of those good vibes I was sending your way fixed all of your issues and you were living happily ever after. LOL I guess Adobe had their shields up. Ha-Ha.


                                                          Ok, well, last things first. Ability to view the youtube from the forum, don't know for sure, but probably the poster had the Shockwave Active X and you didn't need it. Just a guess.


                                                          I noticed that on the screen shot of Win 32, Flash10c.0cx, it shows 3,877 or 3,867 KB? Did you open that up to see what all is there that would be that big of a file? Just curious.


                                                          Before you do anything else, please do this.


                                                          Go into Add/Remove and list everything that says Adobe.


                                                          Go to IE>manage add ons and do the same.


                                                          Then get back to me, I want to see what is listed and maybe we can figure out if there is something that needs deleted, or disabled.


                                                          In the meantime I am doing some checking on Win 32 on mine, to see what I have in there.

                                                          Thanks, going to eat supper(late) also.:-)

                                                          • 26. Re: Flash Player Will NOT WORK!!

                                                            Windows XP SP2




                                                            1. Close all IE windows
                                                            2. Download and execute http://download.macromedia.com/pub/flashplayer/current/uninstall_flash_player.exe
                                                            3. Download http://fpdownload.macromedia.com/get/flashplayer/installers/archive/fp8_archive.zip
                                                            4. Open fp8_archive.zip and goto r42 folder
                                                            5. Install flashplayer8r42_win.exe and flashplayer8r42_winax.exe
                                                            6. Open C:\windows\system32\Macromed\Flash
                                                            7. Execute GetFlash.exe
                                                            • 27. Re: Flash Player Will NOT WORK!!
                                                              eidnolb onlyone Community Member

                                                              Hello PepeMacanas, Since I haven't seen you on the F.P. forum before and this is your first post, I have a couple of questions about what you posted. Have you used these procedures yourself or did someone else relay these to you? Are these Adobe instructions?


                                                              Regarding your 7 points..............


                                                              #2. What is being Uninstalled?

                                                              #3. What is being Installed? Flash Player 8?


                                                              Also an observation.  You don't give any detailed information on these procedures and speaking for myself, I wouldn't be able to follow your limited points. If you have read these Adobe Flash Player forums, you should have known, that for the

                                                              most part these would be "above most users pay grade"


                                                              You might want to post some more information on why you posted this and why you think this is the solution for installing Adobe Flash Player 10 ActiveX update.








                                                              • 28. Re: Flash Player Will NOT WORK!!
                                                                hayhay626 Community Member

                                                                hi sorry! ive been on and off the computer for the past few days so not had chance to do what you have asked! dont worry i have still not given up!


                                                                right in add/remove programmes i have


                                                                Adobe AIR

                                                                Adobe Reader 9

                                                                Adobe Download Manager


                                                                in my IE add ons i have


                                                                Adobe PDF Link Helper - Enabled

                                                                Adobe PDF Reader - Enabled


                                                                once again sorry for the delayed reply


                                                                ahhh! just found something interesting .. well it was to me lol


                                                                on my sisters account on the computer, i clicked on add/remove programmes and shes got the same as me but she also has Adobe Flash Player 10 ActiveX


                                                                Message was edited by: hayhay626 (sorry ive done it again lol)

                                                                • 29. Re: Flash Player Will NOT WORK!!
                                                                  pwillener ACP/MVPs

                                                                  PepeMacanas wrote:


                                                                  Windows XP SP2




                                                                  1. Close all IE windows
                                                                  2. Download and execute http://download.macromedia.com/pub/flashplayer/current/uninstall_flash_player.ex e
                                                                  3. Download http://fpdownload.macromedia.com/get/flashplayer/installers/archive/fp8_archive. zip
                                                                  4. Open fp8_archive.zip and goto r42 folder
                                                                  5. Install flashplayer8r42_win.exe and flashplayer8r42_winax.exe
                                                                  6. Open C:\windows\system32\Macromed\Flash
                                                                  7. Execute GetFlash.exe


                                                                  I don't think it is a good suggestion to install such an old version of Flash Player. Most sites will urge you to upgrade to the newest version, rather than letting you view contents.

                                                                  • 30. Re: Flash Player Will NOT WORK!!
                                                                    pwillener ACP/MVPs

                                                                    hayhay626 wrote:


                                                                    right in add/remove programmes i have


                                                                    Adobe AIR

                                                                    Adobe Reader 9

                                                                    Adobe Download Manager


                                                                    Looks like you still have not gotted Flash Player installed.  Let's try that again from the beginning.


                                                                    Now close all browser windows, then run the downloaded uninstaller (just to make sure that any earlier FP components, or remains from previous install attempts are removed).


                                                                    In order to make sure that the installation is performed by an Administrator user, right-click on the downloaded installer, then select Run As...  On the Run As pop-up panel, select the local Administrator user, then click OK.


                                                                    Does the installation succeed now?

                                                                    • 31. Re: Flash Player Will NOT WORK!!
                                                                      eidnolb onlyone Community Member

                                                                      Hi hayhay626 Thanks for providing that info. I see that you received a reply from (square square b) I cannot copy and paste when I am posting here, seems like you can only insert a link, image, etc.  My apologies to Bob?


                                                                      Anyway, I will wait to respond until after you try his instructions. He has been on the forum much longer than I. I am just a newbie here. Although from this experience I know more about my computer than I did before. Good place to learn.


                                                                      It will be interesting to see if his instructions get the job done!!



                                                                      I was reviewing your post on 9/20/09 and you said you had shockwave flash vs in your manage add ons.

                                                                      Today, you did not list it? Just wondering.


                                                                      Message was edited by: eidnolb     To add an additional comment

                                                                      • 32. Re: Flash Player Will NOT WORK!!
                                                                        hayhay626 Community Member

                                                                        nope still doesnt work


                                                                        it comes up with 'Error Launching Installer'

                                                                        • 33. Re: Flash Player Will NOT WORK!!
                                                                          hayhay626 Community Member

                                                                          the only adobe and FP things i have in my add ons are the ones i mentioned in my 09/28/09 post


                                                                          still not working after trying the other method suggested

                                                                          • 34. Re: Flash Player Will NOT WORK!!

                                                                            I have had the same problem, but thanks to you, i fixed it!


                                                                            Helpful forum!

                                                                            • 35. Re: Flash Player Will NOT WORK!!
                                                                              gojumpinalakeadobe Community Member

                                                                              The news today that Flash will soon be showing up on mobile devices is an utter and complete joke. The screwballs at Adobe can't even get their bloatware to work properly on computers.

                                                                              • 36. Re: Flash Player Will NOT WORK!!

                                                                                After 2 weeks of torture this finally worked for me type in BLOGBERRY in search bar find and click on windows vista service pack 2 released\blogberry,this will take you to the changel site type in search bar ADOBE FLASH PLAYER 10 FIX FOR VISTA & XP.click on the permanant link 2nd one down.follow those directions exactly.I also had to turn off my UAC which is explained  in the 31.10.2008 UPDATE right below.good luck

                                                                                • 37. Re: Flash Player Will NOT WORK!!
                                                                                  eidnolb onlyone Community Member

                                                                                  Hi hayhay626, you listed that you have the Adobe Download Manager in add/remove. I would remove that, and reboot.

                                                                                  I have read on this forum that there may be a problem with that and to my knowledge no one has suggested having that.

                                                                                  In my opinion it is causing interference. Reboot after removing that. (You will notice that the instructions given to you lastly did not advise you to install the Adobe Download Manager) It is not needed and can be safely removed.


                                                                                  Then go to My Computer>windows>system32>Macromed>Flash. Open the Flash folder and write down everything that is listed there. Don't try to install anything. We need to know what is there, vs.# and date.


                                                                                  Also go back into Manage Add ons and write down everything that is listed there.


                                                                                  We need to do this (again) since some time has went by and you have tried various things. We always have to start from square one, so as not to duplicate procedures.



                                                                                  • 38. Re: Flash Player Will NOT WORK!!

                                                                                    Have u checked my solution



                                                                                    Read it from top to bottom because there is some more info added