9 Replies Latest reply on Sep 19, 2009 1:36 PM by vickyabrown

    premiere pro cs4 issues


      in march we upgraded premiere 4 to cs4. we installed premiere pro cs4 onto a new computer. since march, we have had one problem after another. recently, it has been really bad, it keeps crashing, and also won't open. i have to reinstall it almost every day. if i uninstall completely then reinstall, it will work fine for a day, then the next day the problems come back. the system info is below. the only other thing on the computer i can think of to interfere is that we have a raid drive. i wouldnt think this would matter since the program in installed on the c drive, and the raid is separate. when i called tech support, they said my serial number is for premiere 4. so, could i have a wrong serial number that is causing all these issues?