0 Replies Latest reply on May 13, 2016 11:04 AM by David_Powers

    Deleting a corrupted cache file

    David_Powers Adobe Community Professional (Moderator)

      Dreamweaver creates a cache file called WinFileCache-********.dat or MacFileCache-********.dat inside your personal Dreamweaver configuration folder (the asterisks represent a series of letters and numbers that might differ from computer to computer). This occasionally gets corrupted causing instability, unpredictable error messages, and even crashes.

       

      To solve the problem, close Dreamweaver and delete WinFileCache-********.dat or MacFileCache-********.dat.

       

      It's a simple process, but the files are hidden on both Mac and Windows. Follow the separate instructions for your operating system.

       

      Deleting your cache file on Windows

      To locate your personal configuration folder, you must enable the option to view hidden files and folders.

       

      Viewing hidden files and folders on Windows

      • In Windows10 & 8, select the View tab in the Windows File Explorer, and select the Hidden items check box.
      • In Windows 7/Vista, select Start > Computer > Organize > Folder and Search Options > View. In Advanced settings, choose Show hidden files and folders.
      • In Windows XP, select Start > My Computer > Tools > Folder Options > View. In Advanced settings, choose Show hidden files and folders.

      Once you turn on this option, hidden folders are displayed as dimmed icons to remind you to treat them with care.

       

      Finding your personal configuration folder on Windows

      The location of the personal configuration folder depends both on your version of Windows and your version of Dreamweaver.

      For Dreamweaver CC, and CS4-6, it’s as follows:

      • Windows 10/Windows 8/Windows 7/Vista: C:\Users\<username>\AppData\Roaming\Adobe\Dreamweaver C*\<language>\Configuration
      • Windows XP: C:\Documents and Settings\<username>\Application Data\Adobe\Dreamweaver C*\<language>\Configuration

      In all cases, <username> is the name of your user account on the computer, C* is CC (usually followed by the year), CS4, CS5, CS5.5, or CS6, and <language> indicates the language of your operating system. The language is usually represented by two pairs of characters separated by an underscore, as in en_US (English), es_ES (Spanish), or fr_FR (French).

       

      Locate the cache file, WinFileCache-********.dat, inside the Configuration folder, and delete it. When you restart Dreamweaver, it will create a new cache file.

       

      Earlier versions of Dreamweaver locate the personal configuration folder in a slightly different location. This is where it can be found in Dreamweaver CS3:

      • Windows 7/Vista: C:\Users\<username>\AppData\Roaming\Adobe\Dreamweaver 9\Configuration
      • Windows XP: C:\Documents and Settings\<username>\Application Data\Adobe\Dreamweaver 9\Configuration

      The personal configuration folder for Dreamweaver 8 and older is in a similar location, except you should replace "Adobe" with "Macromedia" and substitute the appropriate version of Dreamweaver in the path name.

       

      Deleting your cache file on a Mac

      Dreamweaver's personal configuration folder has been hidden on Mac OS X ever since 10.7 (Lion). You can't use Spotlight to locate it or any of its contents. Use the following steps to access it:

      • Open a Finder window, and select Go > Go to Folder, or press Cmd+Shift+G.
      • In the dialog box that opens, type ~/Library/Application Support in the text field. IMPORTANT: the first character is a tilde (~). You're searching for the Library that's hidden in your Home folder, not the main Applications Library.
      • Click Go.
      • Navigate to Adobe/Dreamweaver C*/<language>/Configuration

      C* is CC (usually followed by the year), CS4, CS5, CS5.5, or CS6, and <language> indicates the language of your operating system. The language is usually represented by two pairs of characters separated by an underscore, as in en_US (English), es_ES (Spanish), or fr_FR (French).

      • Locate MacFileCache-********.dat in the Configuration folder, and delete it.

       

      Earlier versions of Dreamweaver locate the personal configuration folder in a slightly different location. This is where it can be found in Dreamweaver CS3:

      • Adobe/Dreamweaver 9/Configuration

      The personal configuration folder for Dreamweaver 8 and older is in a similar location, except you should replace "Adobe" with "Macromedia" and substitute the appropriate version of Dreamweaver in the path name.

       

      What if deleting the cache file doesn't solve the problem?

      Sometimes, deleting the cache file is not sufficient, and you need to delete your personal configuration folder in its entirety. Alternatively, you can rename the folder so that Dreamweaver can create a new version.

       

      WARNING: Do not confuse your personal configuration folder with the main configuration folder in Program Files in Windows or Applications on a Mac. You should never touch the main configuration folder unless you really know what you're doing.

       

      What happens if you delete your personal configuration folder?

      Deleting your personal configuration folder might sound like a draconian measure, but it's nothing to worry about. Dreamweaver automatically creates a new configuration folder with all the default settings the next time you launch the program. Deleting the personal configuration folder does NOT affect your site definitions. They are stored elsewhere.

       

      The only real disadvantage of deleting the folder is if you have extensively customized Dreamweaver, or if you have installed a lot of extensions. If you don't want to lose all your changes, simply rename the folder to something like configuration_old. Dreamweaver will still create a new configuration folder the next time you launch the program. You can then selectively copy individual files/folders from configuration_old to the new configuration folder. However, you should be aware that doing so might reintroduce the same problem that led you to delete or rename the folder in the first place. Sometimes, it's better to start with the defaults, and make changes only when you really need them.