6 Replies Latest reply on Sep 22, 2009 9:25 AM by order@hikaritype.com

    Illustrator freeze when I open file

    order@hikaritype.com

      I am using CS3.

      The first of all I had a problem after installing the Version Cue CS3 3.1.0 update. Illustrator didn't work at all. Then I downloaded http://kb.adobe.com/selfservice/viewContent.do?externalId=kb402521&sliceId=1.  I could fix the problem with this. So I didn't upgrade Cue CS3 3.1.0 since then.

       

      Recently I upgrade to OS X Snow, then I got a same problem.  When I open Illustrator file, then crash!

      I delete com.adobe.mediabrowser.plist which is located in the user preferences at username/Library/Preferences/com.adobe.mediabrowser.plist

      every time.  Then I could start Illustrator.  But it happens every 4 or 5th file is opened.

       

      I tried with CS4 but I had a same problem.   Please help!!

       

      Also I see the error code -39 on my screen.  I don't know if it's related with this issue. I attach it.