17 Replies Latest reply on Oct 27, 2009 5:15 AM by R041MUL

    Problems since updating Premiere Pro

    Kerrib4

      Hi,

       

      I updated Premiere Pro last night and since then the video will not play in the source box (shows black screen) but I can hear the audio. The preview box shows bits of the video but with a red colour to the video. Does anyone have any idea what might be going on? Is there maybe a setting I need to sort since I updated it? The version I had was 4.0 and I updated it to 4.1.0.

       

      Thanks in advance,

      Kerri

        • 1. Re: Problems since updating Premiere Pro
          Harm Millaard Level 7

          What video and codec from what video camera on what OS?

          • 2. Re: Problems since updating Premiere Pro
            Kerrib4 Level 1

            Hi,

             

            The video cam that I have been using is a panasonic HDC-SD9 it uses AVCHD .MTS files and my pc is running Windows Vista

             

            Thanks for your help.

            • 3. Re: Problems since updating Premiere Pro
              Harm Millaard Level 7

              Do you still have AVCHD, HDV, XDCAM presets when creating a new sequence?

               

              If not, uninstall, run clean script 2 or 3 times, reinstall and update.

               

              If yes, try importing into a new sequence or even a new prioject.

              • 4. Re: Problems since updating Premiere Pro
                Kerrib4 Level 1

                Hi harm,

                 

                 

                Yes i do still have AVCHD , HDV, XDCAM presets and have also tried  inporting in to a new project

                but I am still getting the same blank screen.

                 

                I removed the full programs and reinstalled it without the updates and it all worked fine so I then pressed help

                and updates to try the updates again and as soon as it had installed the updates i was back to the same

                problem with the blank screen.

                 

                If I could get away with not updateding the program i would be happy as it was working fine. The only problem

                with that is if I dont update I dont get the youtube widescreen export format I need as this option comes with

                the update.

                 

                Could you let me know what clean script is?

                 

                 

                thanks again for the help, have you anymore ideas<

                Kerri

                • 5. Re: Problems since updating Premiere Pro
                  Harm Millaard Level 7

                  http://kb2.adobe.com/cps/406/kb406241.html

                   

                  This is so weird, that my feeling is there is something wrong with your installation, even though you still have all the AVCHD, HDV and XDCAM presets available. I would, even if it takes some time, go through the folowing steps:

                   

                  1. Uninstall, possibly deactive first

                  2. Run Clean Script 2 or 3 times

                  3. Reinstall and reactivate

                  4. Update

                   

                  and try again. I cannot guarantee this will work, but it seems your best chance.

                  • 6. Re: Problems since updating Premiere Pro
                    Kerrib4 Level 1

                    Hi Harm,

                     

                    I gave that ago and its still doing the same thing, its being a pain. I am now back on 4.0.0 as that is working fine.

                    I will just edit it all my videos I am working on on 4.0.0 and when there ready to export I will then update to 4.1.0

                    and export them.

                     

                    Is there anyway I could get the update for the export setting  "h.264, Youtube widescreen HD" with out doing the rest

                    of the update.

                     

                    Thanks again for the help,

                    Kerri

                    • 7. Re: Problems since updating Premiere Pro
                      Jim_Simon Level 8

                      How are the media files being imported into Premiere?  Describe the steps in detail.

                      • 8. Re: Problems since updating Premiere Pro
                        Kerrib4 Level 1

                        Hi Jim,

                         

                        Ok I will start with me opening the program.

                         

                        Capture format is HDV.

                         

                        I am then choosing AVCHD / 1080p / AVCHD 1080p25p.

                         

                        The settings are:

                         

                        For editing AVCHD Formats recorded in 1920x1080 square pixels (non-anamorphic).
                        16:9 progressive-scan 1080p HD video at 25 frames per second.
                        48kHz audio

                         

                        General
                        Editing mode: AVCHD 1080p square pixel
                        Timebase: 25.00fps

                        Video Settings
                        Frame size: 1920h 1080v (1.0000)
                        Frame rate: 25.00 frames/second
                        Pixel Aspect Ratio: Square Pixels (1.0)
                        Fields: No Fields (Progressive Scan)

                        Audio Settings
                        Sample rate: 48000 samples/second

                        Default Sequence
                        Total video tracks: 3
                        Master track type: Stereo
                        Mono tracks: 0
                        Stereo tracks: 3
                        5.1 tracks: 0
                        Submix mono tracks: 0
                        Submix stereo tracks: 0
                        Submix 5.1 tracks: 0

                         

                        After the program opens I then double click on the project part of Adobe Pro top left hand corner, that then

                        brings up the import browse box where I can find my files I want to edit. After I find my files I then double

                        click on the MTS file I want to edit. It then comes up with a small window right in the middle of the screen

                        saying "inport file". The file then appears on the top left hand corner in the project window but the small preview

                        screen stays black. I then double click on my MTS file to view it in the source screen and then press play.

                        I hear sound but only see a black screen. I then drag my MTS file on to the time line, I can then see my video

                        on the program window top right hand side but the problem is the full video is red in colour.

                         

                        I know I have told you more than you asked for but maybe it might help.

                         

                        As I said before I don't have any of the problems before the update to 4.1.0 from 4.0.0.

                         

                         

                        Thanks for the help.

                        • 9. Re: Problems since updating Premiere Pro
                          Jim_Simon Level 8

                          OK.

                           

                          Are these files coming from an SD card, a camera, or from a computer hard drive when you Browse to them?

                          • 11. Re: Problems since updating Premiere Pro
                            Kerrib4 Level 1

                            hi Jim,

                             

                            The files are in a folder on my computer. I also have the files on my sd card but I have been taking them from my computer

                            • 12. Re: Problems since updating Premiere Pro
                              Jim_Simon Level 8

                              OK.

                               

                              As a test, try taking the media straight from the SD card.  Import the whole folder, not just the individual files.

                              • 13. Re: Problems since updating Premiere Pro
                                Kerrib4 Level 1

                                Hi Jim,

                                 

                                Sorry i took so long to answer, I gave it a go and it still done the same thing so I saved all my stuff and rebooted the full pc but even after that I still had no luck with it. I then tried premire cs4 on my laptop and updated it and it worked fine with no problems at all so that makes me think that there is something in my pc the update is not working with.

                                 

                                The pc is on 3 month old here is the stats

                                 

                                OS Name Microsoft® Windows Vista™ Home Premium
                                Version 6.0.6002 Service Pack 2 Build 6002
                                Other OS Description  Not Available
                                OS Manufacturer Microsoft Corporation
                                System Name DESIGN-PC
                                System Manufacturer Dell Inc.
                                System Model Studio 540
                                System Type X86-based PC
                                Processor Intel(R) Core(TM)2 Quad  CPU   Q8200  @ 2.33GHz, 2336 Mhz, 4 Core(s), 4 Logical Processor(s)
                                BIOS Version/Date Dell Inc. 1.0.11, 02/03/2009
                                SMBIOS Version 2.5
                                Windows Directory C:\Windows
                                System Directory C:\Windows\system32
                                Boot Device \Device\HarddiskVolume3
                                Locale United Kingdom
                                Hardware Abstraction Layer Version = "6.0.6002.18005"
                                User Name Design-PC Kerri
                                Time Zone GMT Daylight Time
                                Installed Physical Memory (RAM) 4.00 GB
                                Total Physical Memory 3.21 GB
                                Available Physical Memory 1.27 GB
                                Total Virtual Memory 6.65 GB
                                Available Virtual Memory 4.41 GB
                                Page File Space 3.51 GB
                                Page File C:\pagefile.sys

                                 

                                Do you think it may be the PC

                                Thanks again for trying to help.

                                • 14. Re: Problems since updating Premiere Pro
                                  dradeke Adobe Employee

                                  I don't see anything about the graphics card or the graphics driver in this thread.  If you're using an ATI or Nvidia graphics card, you might consider updating it to the latest.  At first blush, this seems to be the first thing to try.  Apologies if you have already done so.

                                   

                                  Dennis

                                  • 15. Re: Problems since updating Premiere Pro
                                    Kerrib4 Level 1

                                    Thanks mate,

                                     

                                     

                                    Last night I checked my system over and even though the pc is only 3 month old and windows updates are up to date. I took a look at the dell website to see if the pc needed any other updates, after I done that premiere is now working fine.

                                     

                                    Thanks again for all you replied

                                    • 16. Re: Problems since updating Premiere Pro
                                      the_wine_snob Level 9
                                      I checked my system over and even though the pc is only 3 month old

                                       

                                      Many have been lulled by the newness of their computers. By the time that they ship, most Audio and Video drivers are a couple of versions old. Updating is highly recommended.

                                       

                                      and windows updates are up to date.

                                       

                                      Unfortunately, simple OS updates and hotfixes can kill both Audio and Video drivers. Because an NLE uses these drivers more intensely, than most applications, other programs will function, as before, but the NLE will not. As the majority of users have their OS updates set to automatic, they are often unaware that something has changed, and often changed in a big way. They just know that what worked one day, does not work the next. They puzzle, as they have added no hardware, or software - but the OS update has killed things big time.

                                       

                                      Glad that you got it sorted,

                                       

                                      Hunt

                                      • 17. Re: Problems since updating Premiere Pro
                                        R041MUL

                                        Dear All,

                                         

                                        I'm facing exactly the same problem on my Laptop. It's a new machine (only 1 month) old.

                                         

                                        Could you please guide me as to how I should update my laptop on the dell webiste please?

                                         

                                        Many thanks

                                         

                                        Roy