1 Reply Latest reply on Sep 24, 2009 2:51 PM by Jacob Bugge

    CS4 hangs when I open jpgs

    achaikin Level 1

      Howdy! I just installed Illustrator CS4, and I'm having a problem.

       

      Whenever I open a JPG into Illustrator, it loads the image and displays it, then a few seconds later Illustrator hangs permanently.

       

      The error occurs when I use Place or Open.

       

      I have tried opening the jpgs into RGB ai files rather than CMYK (Illustrator shows the jpgs as having RGB format), but that doesn't help.

       

      PNGs, SVGs and other image formats work just fine. In fact, when I go into Fireworks and export one of my jpgs to a PNG, that opens in Illustrator just fine too.

       

      Any thoughts? Thanks in advance...

       

       

      -- Andrew