25 Replies Latest reply on Nov 18, 2009 10:08 PM by K-Little

    Premiere Elements 8 (What the HECK!!!)

    The-Russ

      I CAN NOT believe this garbage!!! 

       

      I have been messing with HD video editing for about 4 weeks and am BEYOND FRUSTRATED!!!!!  I have tried every software only to find that they don’t work very well with HD video.  UGH!!!  I got PE 7 as a trail, learned to use it and decided that I would purchase it today.  When I went to purchase it I got version 8 and sure enough, it locks up.  I CAN NOT BELIEVE THIS CRAP!!!

       

      It starts up with this silly and useless splash screen and asks if it a new project...  then when the app loads you still have to load the project.  What a waste of time.  However, the real issue is when I add M2ts files to the time line the STUPID SOFTWARE LOCKS UP!!!!  THIS IS RIDICULOUS!!!

       

      Here are my PC specs

      vista 64

      Intel i7 920

      AUSU P6E Motherboard

      6G ram

      Nvidia Quadro 1800 diver 191

       

      i have a meeting tomorrow to review video and the stupid software i just purchased doesnt work...

        • 1. Re: Premiere Elements 8 (What the HECK!!!)
          the_wine_snob Level 9

          Please tell us all about your MPEG files. Where did they come from? How did you get them onto your computer? How did you Import them into your Project? Are the muxed (Audio & Video), or elemental stream? What CODEC was used to create them?

           

          These can all be important factors - thanks,

           

          Hunt

          • 2. Re: Premiere Elements 8 (What the HECK!!!)
            the_wine_snob Level 9

            This ARTICLE could be useful helping you diagnose program crashes, and finding "clues" as to what is happening just before and during the crash.

             

            Good luck,

             

            Hunt

            • 3. Re: Premiere Elements 8 (What the HECK!!!)
              the_wine_snob Level 9

              This ARTICLE will give you some tips on setting up your computer for an editing session.

               

              Good luck,

               

              Hunt

              • 4. Re: Premiere Elements 8 (What the HECK!!!)
                the_wine_snob Level 9

                This FAQ ARTICLE will give you tips on optimizing Vista for NLE work.

                 

                Good luck,

                 

                Hunt

                • 5. Re: Premiere Elements 8 (What the HECK!!!)
                  the_wine_snob Level 9
                  the stupid software i just purchased doesnt work...

                   

                  Adobe offers a 30-day, money-back guarantee, so you can return it, if it does not work.

                   

                  Also, maybe talk sweetly to the software, and tell it, that it is good, works well, and is not "stupid." It could have feelings, you know.

                   

                   

                  I always burn incense to Adobe, when I have issues. Can't say that it helps, but at least the room smells good...

                   

                  Good luck with your Project,

                   

                  Hunt

                  • 6. Re: Premiere Elements 8 (What the HECK!!!)
                    the_wine_snob Level 9

                    Along these same lines, most issues with NLE software, and not just Adobe, come from these areas, and usually in this order:

                     

                    1.) System - you've told us some things, but what about your I/O sub-system, i.e. your HDD's, their size, free space, speed, controller type and how they are allocated?

                     

                    2.) Assets - This is the info that I ask for above and it is very important.

                     

                    3.) Project - What Project Preset did you choose? Does this exactly match your Assets? It should.

                     

                    Good luck,

                     

                    Hunt

                    • 7. Re: Premiere Elements 8 (What the HECK!!!)
                      The-Russ Level 1

                      The video came from my Panasonic HDC-HS300 cam corder.  I got the files by copy and paste.  When I plugged in my camera I treated the hard drive like I would any other and located the files and ctrl-c ctrl-v.  The files are not mpeg, they are m2ts.

                       

                      I have 2 500G 7200rpm hard drives.  When it crashed the first time the files were on my media drive when it crashed, I placed them on software drive to see if that was an issue.

                       

                      I will check on the new project settings and make sure I have it set up correctly.  If I am the only person having issues then I must have something set up wrong.

                       

                      UGH!!!  THis HD Video stuff is tough.

                      • 8. Re: Premiere Elements 8 (What the HECK!!!)
                        The-Russ Level 1

                        what is up with that splash screen that opens first?  You enter in information and it does nothing.

                        • 9. Re: Premiere Elements 8 (What the HECK!!!)
                          A.T. Romano Level 7

                          The-Russ

                           

                          First about the Premiere Elements 8 opening/Welcome Screen

                          Hunt asked about this today, and below is a copy of my response to him on the matter:

                           

                          Hunt

                           

                          I cannot confirm the details that you presented. I am not sure if there is some confusion on the part of the user between an early seen tab that says New Project and the New Project dialog itself. Because, once you have the New Project “dialog” itself as you want it and click OK to it, it is a one way street to the opening of the Premiere Elements 8 workspace.

                           

                          Let me go over the step by step details to see if we can determine what is happening or not happening in the case of the user. I am working from the tryout, so the routine should be the same, maybe plus or minus some tryout associated dialogs.

                           

                          1. Click on the Premiere Elements 8 icon on the Desktop.

                           

                          2. The Premiere Elements 8 Welcome Screen opens with promotional stuff to the right. On the left is our functional area: Organizer Tab, New Project Tab, and Open Project Tab. Up at the top right corner of the Welcome Screen (near the close X button) is an icon. When you click on that, you get 3 options for how you prefer the Welcome Screen to open after you hit that Premiere Elements 8 icon on the Desktop:

                          a. Just show the Welcome Screen

                          b. Always Launch Elements Organizer behind Welcome Screen

                          c. Always Launch Elements Editor behind Welcome Screen

                          Whichever choice you make, you are going to get that Welcome Screen coming up after hitting the Desktop icon. If you had picked “b”, the Organizer Tab would automatically have a stream like icon running, indicating that the Organizer was loading. So it saved you the time clicking on the Organizer Tab. And, if you had picked “c”, the New Project Tab would automatically have a stream like icon running, indicating that the Elements Editor was loading. So it saved you the time clicking on the New Project Tab. I prefer to leave it with “Just show the Welcome Screen” and then click either the Organizer, New Project, or Open Project tab. (I have not found a way to liquidate the Welcome Screen entirely.)

                           

                          3. Onward. In my case with tryout, I next get an “Install Full Content” dialog to which I click OK. Then comes the typical Tryout Setup (27 days left…) dialog to which I click Next.

                           

                          4. Then you get that window that I described in a previous thread, the one with the menu bar across the top (File/Edit/Clip/Timeline/Disc/Title/Window/Help) and everything else in the Window completely a light gray color. Keep in mind that so far we have not seen the New Project dialog itself. So what you do now is go to the File Menu in this light gray window and click New/Project. That brings up the New Project dialog itself. After you have that set as you want and click OK, the Premiere Elements workspace opens in the new project that you have designated in the New Project dialog (the one and only).

                           

                          The above is the longer version of what I wrote previously.

                           

                          Next with regard to your Premiere Elements 8 crashing with use of video files with the file extension of .m2ts. These sound like AVCHD 1920 x 1080. Based on your experiences with Premiere Elements 7, I guess that you know the drill with regard to editing AVCHD in Premiere Elements 7...system resources and such. You mention the RAM situation which is addressing down from 4 GB for a 32 bit application running in the 32 bit compatibility mode of a 64 bit system. How much free RAM does your computer actually have, 3 GB or less?? And, how much free hard drive space does your computer have? But, I guess that you have been there and done that. There seems to be an epidemic of computer/Premiere Elements problems related to updates for the NVIDIA drivers. Have you been following that? The following is an Adobe TechNote on troubleshooting specifically Premiere Elements 8

                          http://kb2.adobe.com/cps/514/cpsid_51427.html

                          It may look extremely similar to the one for the Premiere Elements 7 version, but I would check it out anyway.

                           

                          ATR

                          • 10. Re: Premiere Elements 8 (What the HECK!!!)
                            the_wine_snob Level 9
                            The files are not mpeg, they are m2ts.

                             

                            Actually, m2ts files are MPEG, just a variant.

                             

                            Good luck,

                             

                            Hunt

                            • 11. Re: Premiere Elements 8 (What the HECK!!!)
                              the_wine_snob Level 9

                              ATR,

                               

                              Thank you for the quick and informative explanation of the startup and the New Project dialog box. I had assumed that things might well have changed, but had no clue exactly how they might. I knew that you were in the middle of a full evaluation of the product, so I asked.

                               

                              Appreciated,

                               

                              Hunt

                              • 12. Re: Premiere Elements 8 (What the HECK!!!)
                                the_wine_snob Level 9
                                The files are not mpeg, they are m2ts.

                                 

                                A question on these files: are these AVCHD? What New Project Preset did you choose? These could be very important answers.

                                 

                                Good luck,

                                 

                                Hunt

                                1 person found this helpful
                                • 13. Re: Premiere Elements 8 (What the HECK!!!)
                                  A.T. Romano Level 7

                                  Hunt

                                   

                                  That Panasonic HDC-HS300 is a 120 GB hard drive camcorder that records AVCHD (video codec: MPEG-4/AVC H.264) 1920 x 1080i/60i which I read as 60 fields per second (30 frames per second) if this a NTSC camcorder. The sound is 5.1 channel. It can also record to a SD or SDHD memory card. So, for best results, the user should be using a project preset of NTSC AVCHD Full HD 1080i30 5.1 channel. At this point, I am bypassing the use of the new project presets for Hard Disk Flash Memory Camcorders HD 1080i30 and/or HD 1080i30(60i) rather than bring in additional variables. The main objective should be to get video to the Timeline without crashes. If Fields issue, then we can use Field Options on the Timeline when and if necessary.

                                   

                                  Granted the files are large and computer resources/RAM/free hard drive space/processor, etc. are always a major concern. But, I saw something in the specs that I wondered about. In one place it showed 1920 x 1080i/60i/24p. By any chance is the user shooting 24p instead of 60i?

                                   

                                  ATR

                                  1 person found this helpful
                                  • 14. Re: Premiere Elements 8 (What the HECK!!!)
                                    the_wine_snob Level 9

                                    ATR,

                                     

                                    Thanks for the info. It will be interested to see what Project Preset the OP chose.

                                     

                                    Good luck with your "project."

                                     

                                    Hunt

                                    • 15. Re: Premiere Elements 8 (What the HECK!!!)
                                      The-Russ Level 1

                                      a BIG NO LUCK!!!

                                       

                                      I tried every HD setting and nothing worked.  What a JOKE.  I did not have a single problem in 7 and now 8 doesnt work.

                                       

                                      Russ

                                      • 16. Re: Premiere Elements 8 (What the HECK!!!)
                                        RO4DHOG

                                        1. remove the 'Nvidia Stereoscopic Driver' from the windows Add/Remove programs.

                                         

                                        -This keeps the Premiere application from closing due to some conflict.

                                         

                                        (OPTIONAL: revert to earlier Nvidia driver like 182.52 or something until Adobe patches PE8)

                                        • 17. Re: Premiere Elements 8 (What the HECK!!!)
                                          PESUX

                                          You have it made, the version I purchased crashes when I try to open a project.  I haven't got past the splash screen yet.  I have uninstalled and reinstalled Quicktime, PE 8, graphics drivers, audio drivers and updated to Windows 7 and done it all over again.  It still crashes before I can open any thing.  It says it sends crash reports but from what I can tell nobody is reading them.

                                           

                                          It appears the tech folk want to blame it on systems, video devices, codecs or any number of excuses.  Why wasn't this product designed to deal with these issues instead of having to have the user reconfigure their computer to use the product?

                                           

                                          The product is supposed to work on computers; different types of computers, with all sorts of video devices.  At the very least Adobe should let us know upfront that substantial time consuming troubleshooting and configuration may be required.

                                          • 18. Re: Premiere Elements 8 (What the HECK!!!)
                                            PESUX Level 1

                                            Why do the folks responding to "What the Heck?" seem surprised that we are using PE 8 on a computer and importing material from video devices in various codecs?

                                             

                                            How do I get my money back?

                                            • 20. Re: Premiere Elements 8 (What the HECK!!!)
                                              chaosdsmFL Level 1

                                              Sorry to hear about your problems... sounds like you are/were in a "pressed-for-time" situation which always makes problems seem worse than they really are.

                                               

                                              First, lets do away with that startup splash screen... I hate it, & in & of itself, I haven't easily located a way to dissable it. However, I have found a way to bypass it! To do this, you will need to change your shortcuts by either editing the shortcut properties, or by browsing your computer for the Premier Elements 8 program folder & manually creating a new shortcut. In XP the program location defaults to "C:\Program Files\Adobe\Adobe Premiere Elements 8.0" (no idea what the location is for Vista) then you want to point your shortcut to "Adobe Premiere Elements.exe", or manually create a new shortcut by right clicking on that file & "send to desktop(create shortcut)" This is the main program & will open just the editor portion of Premier Elements preceded only by the credits splash screen instead of that annoying startup splash screen!!!

                                               

                                              BTW... ADOBE... if anyone from Adobe actually reads this stuff... PLEASE DO AWAY WITH, OR MAKE IT SIMPLE TO DISSABLE THE STARTUP SPLASH SCREENS. I've had nothing but problems (crashes, lockups, errors, etc...) with both Premiere Elements 8 & Photoshop Elements 8 opening them with the default shortcuts which open those splash screens. But I have had virtually no problems [knock on wood] since I figured out how to bypass the startup splash screens in each one.

                                               

                                              As to your actual problems... if bypassing the startup splash screen doesn't fix things, you may have some hardware issues. Video editing, especailly AVCHD is very system intensive, especially on the hard drive & RAM. You told us you have two 500GB 7,200 RPM drives, but that really tells us nothing. What is the file size of the original video clips as copied from the camera? How much free space is available on those drives. Are they IDE drives or SATA drives (based on system spec you already posted I would imagine SATA, but can't know that for sure...), & are they using the motherboard based controller, or an add-in controller? These are very important questions... as hard drive free space drops, performance drops, especially after you drop below 30-40% free space, as performance drops, the time it takes to write to those drives dramatically increases, & if you're starting with HUGE (i.e. several GB) video files, that's a problem that in exteme cases can cause the appearance of your system locking up, as it tries to write to your hard drive.  Add-in controller cards can give a significant boost to performance, but driver issues can cause problems, while motherboard based controllers generally don't have driver issues, but often result in lower performance...

                                               

                                              AVCHD editing/encoding is extremely taxing on system RAM, & if there is an problem with your RAM that won't show up anywhere else (not even some of the free RAM checking programs like memtest86+ & Microsoft's Memory Diagnostic), it will likely show up while editing AVCHD video.

                                               

                                              BTW... just an observation... if you're using a Quadro 1800 card, & having meetings about your videos... you probably should be using Premier Pro... elements is more for the home enthusiast.

                                               

                                              • 21. Re: Premiere Elements 8 (What the HECK!!!)
                                                RO4DHOG Level 1

                                                In order to jump right into the Application,

                                                 

                                                I believe that Vista is:

                                                 

                                                "C:\Program Files\Adobe\Adobe Premiere Elements 8.0\Adobe Premiere Elements.exe"

                                                 

                                                instead of:

                                                 

                                                "C:\Program Files\Adobe\Adobe Premiere Elements 8.0\Adobe Premiere Elements 8.0.exe"

                                                 

                                                which starts the noobie Welcome screen.

                                                • 22. Re: Premiere Elements 8 (What the HECK!!!)
                                                  kkolbo

                                                  Your camcorder records in AVCHD format.  Most software has trouble editing AVCHD.  It is very processor intensive.  I have one machince that can do it, but it is a screaming workstation running a different NLE.  Most of the time AVCHD has to be transcoded (re-rendered) to another format to allow fluid editing. Final Cut Pro transcodes it to an internediate format for editing.  Many folks use something like Cineform's Neo to transcode it for other NLE's. With the NLE that I use, I batch transcode it in my NLE to XDCAM for editing.

                                                   

                                                  Even your i7 does not have the horsepower to work well with AVCHD.  The other problems with PE v8 are another story.  Hopefully Adobe will iron them out soon.

                                                  • 23. Re: Premiere Elements 8 (What the HECK!!!)
                                                    mishendr

                                                    Same problems and others here:

                                                     

                                                    Using Premiere Elements 4, no problems whatsoever. On different computer setups.

                                                     

                                                    Willing to upgrade, but not wise:

                                                     

                                                    Tried PE 7 (trail) but got al lot of extra overhead (splash scn etc) and video preview is terrible. While the same project is running smoothly on PE 4, in PE 7 is is non-workable (extreme stuttering). Also, tested in various computer setup (WinXP, Win7, 2-4GB RAM, 31bits, 64bits, Intel P4-630, P4 Nortwood, Intel C2D E2140, C2D E6420, various mixes) all same result.

                                                     

                                                    Tried PE 8 (trail) same as PE7, even worse splash screen, select "open project", but after PE 8 open, you have to select again Open Project. Didn't go into much deeper (into PE 8) as preview was terrible again, and switching back to PE 4 all was smooth again.

                                                     

                                                    FYI, all drivers, DirectX, etc etc etc etc etc is up to date (before I get a standard help-desk-answer....).

                                                     

                                                    ADOBE, FIX THE PROBLEMS, because nobody will buy new software when the old software is better!!!!

                                                    • 24. Re: Premiere Elements 8 (What the HECK!!!)
                                                      Steve Grisetti Adobe Community Professional

                                                      If you'd like to contact Adobe -- and you should -- click the Contact button at the very top of this page.

                                                       

                                                      Posting to this forum doesn't get your message to Adobe's people. This forum is staffed entirely by fellow program users, not Adobe people.

                                                      • 25. Re: Premiere Elements 8 (What the HECK!!!)
                                                        K-Little

                                                        Ha!  This is exactly what I did. Amazing how well the program works when you diable  the "improvements".