6 Replies Latest reply on Sep 28, 2009 8:16 AM by John T Smith

    Process hangs

    JButurff

      I am running the trial version of Adobe Premiere Elements 8 on Windows 7 x64 RTM. 

       

      I love the software, and have seen some great things.  However, one really annoying thing I've found so far is that whenever I finish a video editing session, I close the software but the "Adobe Premiere Elements.exe *32" process hangs.  It actually jumps the CPU usage, occupying one full core on my quad-core box.  (CPU shows as 25% on that one process). 

       

      Is this a known issue?  Any way to resolve this?

       

      I'd love to get this fixed before I purchase this otherwise fantastic software.

       

      Thanks,

       

      JButurff

        • 1. Re: Process hangs
          Steve Grisetti Adobe Community Professional

          It could well be related to the fact that you're running it on a 64-bit operating system.

           

          But it could also be a benign error code. That occasionally happened with an earlier version of the software also. It shouldn't affect the program or any work you have in progress.

           

          But you can certainly let Adobe know it's there.

          • 2. Re: Process hangs
            JButurff Level 1

            Thanks for your answer.  However, I'm not actually getting any type of error code.  But when I quit the application, one core of my CPU jumps up to full usage, and in my process list, I see the Adobe Premiere Elements.exe process still running and consuming that CPU. 

             

            I have run many 32-bit apps on my 64-bit OS, and have yet to see this type of behavior.

             

            Is it possible that Premiere Elements 8 does not yet fully support Windows 7?  Anyone from Adobe on here that can answer that question?

            • 3. Re: Process hangs
              Steve Grisetti Adobe Community Professional

              To get an answer from Adobe, you'll need to contact Adobe. This is a user-to-user forum here.

               

              Meantime, remember that although you are using Window 7 RC, it's still not a final release version, so they could still be working these minor bugs out -- even as third-party driver and firmware providers work to update their support for it.

              • 4. Re: Process hangs
                the_wine_snob Level 9

                When many programs shut down, especially NLE's, there is a great deal of "cleanup," that they must perform. There are a lot of temp files, that are needed for editing, Exporting, Burning, etc., that need to be removed. This is likely what you are seeing, especially with no error messages.

                 

                As for Adobe presence, the closest thing that you'll find is that red and white A logo on the upper-left of the forum pages. We're all just users here.

                 

                Good luck,

                 

                Hunt

                • 5. Re: Process hangs
                  JButurff Level 1

                  Actually, I am using the Windows 7 RTM version from my MSDN account.  So it is the final release.  I will continue my testing and see if I can figure out what it is doing.  I left it running for several hours last time and it still wouldn't stop...

                  • 6. Re: Process hangs
                    John T Smith Adobe Community Professional & MVP

                    You need to tell Adobe...

                    http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform - do be
                    sure to include all information, so they may reproduce the problem