0 Replies Latest reply on Sep 29, 2009 3:02 PM by need_some_help

    Acrobat 9.1.3 problems opening files

    need_some_help

      Hi,

       

      I'm having problems opening some files with Adobe Acrobat Reader 9.1.3 and Windows XP and Vista.  The problem also exists in other versions of Acrobat reader as well.  I updated to the latest version hoping it would fix things.  The problem is when I double click an Acrobat file, no matter where I save it, it starts Acrobat reader and then freezes.  This does not seem to be the case with ALL acrobat files, mainly ones created in Excel and saved using the save as pdf utility provided by Microsoft.  I have to forcibly quit Acrobat reader from the task manager.  I have found that if I start Acrobat reader first that I can open the file by using the open command in the file menu.  If I e-mail the file to someone else they are unable to open it unless they go through the same procedure I do.

       

      Any thoughts as to what may be wrong?  Any help would be greatly appreciated!