6 Replies Latest reply on Oct 3, 2009 12:12 PM by the_wine_snob

    Elements 7 shuts down when I chose certain transitions

    mom2JT

      I am not an expert but I will do my best.When chosing certain transitions a box appears saying a problem caused program to stop working correctly windows will close the program and notify you if a solution is available. I just got a new HP Pavillion with 8GB Ram, a good system which should have no problem with this software.I also was wondering how I get an upgrade if I just got my software a week ago?

        • 1. Re: Elements 7 shuts down when I chose certain transitions
          A.T. Romano Level 7

          mom2JT

           

          What video card does your computer have?

           

          There has been an epidemic of this type of problem which is related to the NVIDIA video card. The following link is to the thread that first brought the problem and its fix into this forum.

           

          http://forums.adobe.com/thread/494578?tstart=60

           

          Check it out and see if this applies to your situation.

           

          ATR

          • 2. Re: Elements 7 shuts down when I chose certain transitions
            mom2JT Level 1

            When I contacted HP support and mentioned this NVIDIA driver issue, they informed me that I have a Radeon HD4350 which really doesnt mean much to me but they say that should be just fine to support this?

            • 3. Re: Elements 7 shuts down when I chose certain transitions
              A.T. Romano Level 7

              mom2JT

               

              Thanks for the follow up information.

               

              Could you please tell me if the problem is specific to any specific transition(s)? If so, what are they?

               

              Do you know if your video card is a GPU accelerated card and fully supports Direct 3D?

               

              I would also like you to try the following:

              Go to Edit Menu/Preferences/General and uncheck "Enable GPU Playback". See if the problem remains. If the problem is still there, then go back and put a check mark next to "Enable GPU Playback".

               

              If this line of troubleshooting does not work, then we might look closer at the Timeline content as well as your computer resources.

               

              ATR

              • 4. Re: Elements 7 shuts down when I chose certain transitions
                the_wine_snob Level 9

                Along with ATR's excellent suggestions, also look at Hardware Acceleration for your ATI card. There should be several "tick marks" on the slider scale. If you have yours set to Max, try sliding all of the way to the left - basically OFF. If that helps, then slide to the right, one tick mark at a time, until it ceases to function and then back off to the last tick mark, where it does.

                 

                Good luck, and did you update your ATI Radeon card's drivers? If HP doesn't have a newer one, look on the ATI site for your exact card.

                 

                Hunt

                • 5. Re: Elements 7 shuts down when I chose certain transitions
                  Kodebuster Level 3

                  Along with Hunt's suggestion to update the ATI video Drivers, all HP systems come with a utility named "HP Update".

                   

                  This utility is set to your installed Factory Hardware/Software spec's and will scan all the vendors for you and locate any updated Divers and HP software patches.

                   

                  You can run this by a click on the Start Button, in the Search Box enter 'HP Update', then search.

                   

                  'HP Update' will appear at the top of the list, just click and run.

                   

                  If it finds anything, it will prompt you, then you decide on what to install or update.

                   

                  (I'd also set a Manual Restore Point prior to any updates, so you can roll back easily)...

                  • 6. Re: Elements 7 shuts down when I chose certain transitions
                    the_wine_snob Level 9
                    (I'd also set a Manual Restore Point prior to any updates, so you can roll back easily)...

                     

                    This is a very IMPORTANT line. Too many get lulled into a false sense of security, as some installation utilities do, or attempt to do, a Restore Point. I always do one manually, and will often test it from Safe Mode, prior to doing major updates.

                     

                    Thanks for including this.

                     

                    Did not know about the HP updating utility - nice!

                     

                    Hunt