1 Reply Latest reply on Oct 4, 2009 9:20 PM by Jim Lester

    invalid DRM on cool-er

    Barry John Roberts

      i was given a cool-er as a gift ,i followed all the reg reqirements and downloaded ADE all was  fine ,i down payed for 4 books in coolbooks downloaded them to ADE ,read fine on that ,so i drag them to my cool-er reader ejected and opened the device ....their they were thumbs of the covers ,when i went to open then INVALID DRM popped up ...so cant read them on the device any help????   mac user

        • 1. Re: invalid DRM on cool-er
          Jim Lester Level 4

          Have you authorized your copy of Digital Editions with an AdobeID? (check Library->Authorize Computer...)
          Have you authorized your Cool-er Reader with Digital Editions?

          If the answer to both of those quesitons is yes, then this is most likely a fault of the reader you have, and I would suggest contacting the Cool-er support (especially since you purchased the books from them) at support@coolreaders.com