After you've removed version 8, do a repair/install of version 7. Put your installation disk in and begin an installation without uninstalling, then follow the prompts.
If that doesn't fix it, you may need to uninstall and reinstall version 7. Don't worry, you won't lose any work in progress.
thank you for your advise. I will give this a try.
Steve, I have tried the above solutions including uninstall / reinstall
with no luck. Can you suggest anything else.
When you connect your camera to the computer, does the operating system recognise it? Which OS are you using?
Do you mean that the same camera was detected on the same OS by Premiere Elements 7 and not by Premiere Elements 8?
in answer to your questions when I connect my Canon HV 30 camera to my
PC via a FireWire cable I don't get any notification on the screen. I
only get a sound something like "DA DUM". Now I don't know if you
connect a Fire Wire cable you are supposed to get a notice on the screen
or not purhaps you can tell me. I am using Vista. Now originally when I
installed Elements 7 the program recognised my Canon HV 30. I then
bought Elements 8. It didn't recognise my HV 30. So then I uninstalled
8 & reinstalled 7. I have done this 3 times as suggested by Steve but
with no luck.
Hoping you can help
Regards from downunder
When you connect your camers through a firewire cable, a notification that you camera/hardware has been detected should pop up on the bottom right corner of your PC. This notification is by the Operating System itself and not by Premiere Elements.
If you are not getting the notification, then it looks like that the OS is not detecting your camera for some reason. Unless the OS does that, Premiere Elements will not be able to detect it either.
You can perhaps try a different fireware cable to ensure that your cable is not faulty.
I think that the Fire Wire cable is O.K. due to the fact that commands passed from the PC to the camera are undertaken. E.G. when I click on rewind in Elements 7 my camera rewinds and when I click on record the camera records. In fact it does all the commands. So could this still be a faulty cable.