3 Replies Latest reply on Oct 9, 2009 11:42 AM by Hammer Chick

    WebHelp search hangs instead of returning "no topics found"

    Hammer Chick

      When I search on a term that is not in the help, a box that says  "Loading data, please wait..." appears in the search results pane instead of "No topics found."  Once the box appears, I cannot get rid of it without closing the Help tab and starting over. If I leave it there it obscures the results of subsequent searches.

       

      This happens in both IE 7 and Firefox.

       

      I generate the WebHelp on Windows and it gets installed on a Linux platform.

       

      Anybody know what's going on?