12 Replies Latest reply: Dec 1, 2009 5:31 AM by benalawrence RSS

    Fatal Error Using Adobe Photo Downloader

    JJRauck Community Member

      I'm trying to get photos from my iPhone into the PSE Organizer.  I select FILE-->GET PHOTOS AND VIDEOS-->FROM CAMERA OR CARD READER...  I then select my iPhone as the device to get photos from.


      The downloader begins searching for media and finding files, but just as it starts to display thumbnails it stops and brings up a Fatal Error window that says the following:

      Adobe Photo Downloader has encountered a problem and needs to close.  We are sorry for the inconvenience.

      Error code: c0000005

      Address: 7c910a19


      This occured on Photoshop Elements 7 and is continuing to occur on the PSE8 version I just installed.

      Windows XP

      iPhone 3Gs


      Any idea what the problem might be?  I've searched forums and the internet extensively, to no avail.