I have now downloaded reader 9.1 four times to my mac (0S 10.14.1) I have attempted to open credit card statements and i get the black screen with the loading circle in the middle but no statement appears. I've waited a reasonable amount of time so but still no statement. When I downloaded reader I am not getting the user agreement. Any help is most appreciated. I hate change!
Have you copied the files you want to open to your hard disk? Have you tried opening any of those files from within Reader, and not by double clicking on their icons?