I just purchased and downloaded an Adobe eBook. I'm unfamiliar with the .acsm format and my computer doesn't recognize it. I tried to phone tech support but the message says that tech support is essentially unavailable for several days why some major change is taking place. I'm in the process now of calling my credit card company to put a stop on the payment.
I imagine I could spend even more time and figure this out, but frankly, I'm having such a bad customer experience that I will never buy another eBook from Adobe.
Out of curiosity, what do I have to do to be able to read the darn eBook? I have Adobe Pro (latest version) but that doesn't seem to make any difference.
Jim, thanks. I actually figured that out after googling the problem. The instructions from Adobe were incomplete, or at least unclear, in this regard, and that led to a pretty negative first impression. But all's well that ends well -- I'm reading the eBook now.