4 Replies Latest reply on May 9, 2013 11:13 PM by moglaros

    Garbled printing from spooler when selected printer is inactive

    Larry (Ak) Level 1

      On my laptop computer when I am away from my office, I frequently "print" PDF files to my office printer, so that they will be printed when I bootup at the office the next time.  Most often this work fine, but fairly often I get garbled text such as the attached.

       

      Note that the line "Chapter 2" is legible (and correct), but the rest of the text is garbled except for the page number at the bottom.  For the page number, however, both digits are incremented by 1, which is a common symptom when I get a garbled page like this (however, the 2 in "Chapter 2" is correct, in this example).

       

      Interestingly, when I use FireFox, the problem never occurs.  My preference is to use Adobe Reader, however, so I hope this problem can be corrected.

       

      It seems that the problem must be particular to certain fonts.

       

      The example PDF file can be found here: http://stephenschneider.stanford.edu/Publications/PDF_Papers/Ch02ClimatePolicy.pdf

        • 1. Re: Garbled printing from spooler when selected printer is inactive
          Scott_Y

          I am having the same problem when printing from Adobe Reader v10.0. Note in the example (and in my documents as well), the all the "garbled" characters are shifted to the next alphanumeric character, for example: "a" prints as "b", "1" prints as "2", space prints as "!", etc. (so the example's page number 53 is "garbled" as 64). Reprinting the same document usually results in the correct characters. In my case, the error occurs when the printer is active.

          • 2. Re: Garbled printing from spooler when selected printer is inactive
            moglaros

            I am experiencing the exact same problem. I can confirm the same behaviour on my problematic systems, that is loading the original poster's file displays fine, but when printing the file contains garbled characters.

             

            The same issue happens on our systems as well. Specifically, I have a number of systems, all running under a Windows Active Directory, with Reader deployed via GPO. Now, some systems were connected to Citrix servers. One of this Citrix apps did something funny to the locale of the systems. That was it!

             

            As is, the exact same file is printed just fine, from systems that have never executed that Citrix app, whereas the other ones produce garbled characters. The citrix application is now not used at all, but after trying a zillion things, I still can't find out a way to make the problematic rigs print pdf just fine again...

             

            This is a sample pdf: http://www.pieria.gr/problematic.pdf

             

            This is how it looks when printed from a problematic rig: problematic.png

             

            Note that I have tried "Print as image" but it didn't work as well...

            • 3. Re: Garbled printing from spooler when selected printer is inactive
              hwuAdobe Employee Moderator

              Citrix offers various printing solutions, not to mention the 3rd party solutions (ie. Tricerat).

              Can you clarify your farm topolgy please?

              Is this using UPD (Universal Printer Driver), is there a print server, spooler, etc.

              Which version of Acrobat/Reader x Citrix server (XenApp/XenDesktop/versions)?

              • 4. Re: Garbled printing from spooler when selected printer is inactive
                moglaros Level 1

                I am not aware whether this might be helpful to the original issue posted here, but I've solved my own issue, which was a font substitution one. Essentially, I removed one registry entry, that is "Arial,0" under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\FontSubstitute, and rebooted.

                 

                That did the trick for me.