6 Replies Latest reply on Nov 25, 2008 4:46 PM by rodneykc

    OS X 10.4.11 - AIR will not install

      I'm running OS X 10.4.11
      After searching through all the threads on this and having no luck in solving with the solutions that were provided. I decided to give it one last try.

      I don't run 1password or anything that resembles that on my system, I removed all languages except English, I deleted everything related to AIR, deleted all certificates, did a secure empty trash, and downloaded the latest AIR Installer - no luck.

      I captured the log file but this is all that was recorded
      Performing runtime install

      Any help would be appreciated
      Thank you

        • 1. Re: OS X 10.4.11 - AIR will not install
          cayennecode Level 1
          I too am experiencing this. An associate cannot install the .air file on OS 10.4.11. It just appears to be an uknown text doc and opens by default with wave editor.

          I'd love to slap him and say update the OS, but it's not that old, and some work environments just can't update.
          • 2. Re: OS X 10.4.11 - AIR will not install
            Oliver Goldman Adobe Employee
            @rodneykc: Does the installer exit, or simply not display any UI? Are there any messages in the system console?

            @cayennecode: If your .air files aren't being opened by AIR then it's likely that either (a) you don't have .air installed or (b) there's a conflict with another application registering for .air. On Mac OS, you can instead launch the Adobe AIR Application Installer (in /Applications/Utilities) and then select the .air file from the file chooser that it will open.

            • 3. Re: OS X 10.4.11 - AIR will not install
              cayennecode Level 1
              Thanks Oliver, I'll try having him do that. After the first problem, I directed him to download the AIR installer at http://get.adobe.com/air/, and he continued to say he was unable to double-click the .air app to install.

              I was under the impression that .air application installers have the Air runtime bundled into them, so initial air users aren't downloading/installing multiple things.
              • 4. OS X 10.4.11 - AIR will not install
                cayennecode Level 1
                He says he's unable to even install this: http://get.adobe.com/air/

                It looks like it's going to install, and then nothing.
                • 6. Re: OS X 10.4.11 - AIR will not install
                  rodneykc Level 1
                  Sorry for replying so late on this, I actually gave up on developing on my laptop and switched everything over to my desktop.
                  To answer your question though, double clicking the installer does nothing, no UI, no messages, nothing.

                  System console crash log:

                  Exception: EXC_BAD_INSTRUCTION (0x0002)
                  Code[0]: 0x00000002
                  Code[1]: 0x02d65b54

                  Thread 0 Crashed:
                  0 com.adobe.AIR 0x02d65b54 dyld_stub_mach_absolute_time + 40862644
                  1 com.adobe.AIR 0x02986760 dyld_stub_mach_absolute_time + 36802496
                  2 com.adobe.AIR 0x0299b890 dyld_stub_mach_absolute_time + 36888816
                  3 com.adobe.AIR 0x029d73e4 dyld_stub_mach_absolute_time + 37133380
                  4 com.adobe.AIR 0x029e0a5c dyld_stub_mach_absolute_time + 37171900
                  5 com.adobe.AIR 0x029829c8 dyld_stub_mach_absolute_time + 36786728
                  6 com.adobe.AIR 0x029a0b9c dyld_stub_mach_absolute_time + 36910076
                  7 com.adobe.AIR 0x02a1d2d4 dyld_stub_mach_absolute_time + 37419828
                  8 com.adobe.AIR 0x02b64990 dyld_stub_mach_absolute_time + 38760944
                  9 com.adobe.AIR 0x02b64e28 dyld_stub_mach_absolute_time + 38762120
                  10 com.adobe.AIR 0x030f6648 dyld_stub_mach_absolute_time + 44601000
                  11 com.adobe.AIR 0x02a3d3fc dyld_stub_mach_absolute_time + 37551196
                  12 com.adobe.AIR 0x02a3d5b0 dyld_stub_mach_absolute_time + 37551632
                  13 com.adobe.AIR 0x02a4721c dyld_stub_mach_absolute_time + 37591676
                  14 com.apple.Foundation 0x92c02980 __NSFireMainThreadPerform + 276
                  15 com.apple.CoreFoundation 0x9080f928 __CFRunLoopPerformPerform + 104
                  16 com.apple.CoreFoundation 0x907df300 __CFRunLoopDoSources0 + 384
                  17 com.apple.CoreFoundation 0x907de830 __CFRunLoopRun + 452
                  18 com.apple.CoreFoundation 0x907de2b0 CFRunLoopRunSpecific + 268
                  19 com.apple.HIToolbox 0x932adb20 RunCurrentEventLoopInMode + 264
                  20 com.apple.HIToolbox 0x932ad1b4 ReceiveNextEventCommon + 380
                  21 com.apple.HIToolbox 0x932ad020 BlockUntilNextEventMatchingListInMode + 96
                  22 com.apple.AppKit 0x937b3734 _DPSNextEvent + 384
                  23 com.apple.AppKit 0x937b33f8 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 116
                  24 com.apple.AppKit 0x937af93c -[NSApplication run] + 472
                  25 com.adobe.AIR 0x02973888 dyld_stub_mach_absolute_time + 36724968
                  26 com.adobe.AIR 0x02973ca4 dyld_stub_mach_absolute_time + 36726020
                  27 com.adobe.air.Installer 0x00004058 RuntimeAppMain(char const*, int) + 180
                  28 com.adobe.air.Installer 0x000043bc main + 72
                  29 com.adobe.air.Installer 0x000026e0 _start + 760
                  30 com.adobe.air.Installer 0x000023e4 start + 48

                  There is more if you still would like to give this a shot.
                  I appreciate your help.