3 Replies Latest reply on Jan 27, 2010 1:41 AM by mirlov

    Illustrator Crashes When Quiting

    mirlov

      Hey All,

       

      i'm experiencing crashes whenever i quit AI, every single time, the crash report screen will pop up and ask me to submit the crash dump. which i did, every single time.

       

      Just wondering if there's any fix or work around for this?

       

      Thanks!

       

      Pat.

       

      Below is the crash dump report:

       

      <?xml version="1.0"?>
      <!DOCTYPE crashreport SYSTEM "AdobeCrashReporter.dtd">
      <crashreport version="1.1" crVersion="3.0.20080806" applicationName="Adobe Illustrator CS4" applicationVersion="CS4" build="367">
      <time year="2009" month="10" day="14" hour="15" minute="41" second="26"/>
      <user guid="15d64c59-df19-4d30-ae05-f25bc198c283"/>
      <system platform="windows" osversion="5.1.2600 SP 3.0" applicationlanguage="English (United States)" userlanguage="en_US" oslanguage="en_US" ram="3070" machine="Intel(R) Pentium(R) D CPU 2.80GHz" model="x86 Family 15 Model 4 Stepping 7" cpuCount="2" cpuFreq="2793 MHz" busFreq="" locale="English (United States)"/>
      <crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x0827082f">
      <backtrace crashedThread="0">
      <thread index="0">
      <stackStatement index="0" address="0x0827082f" symbolname="unknown"/>
      </thread>
      </backtrace>
      <registerSet>
      <register name="EAX" value="0x00000000"/>
      <register name="EBX" value="0x00000002"/>
      <register name="ECX" value="0x7c802600"/>
      <register name="EDX" value="0x7c90e514"/>
      <register name="ESI" value="0x0fbeffb4"/>
      <register name="EDI" value="0x7c802530"/>
      <register name="ESP" value="0x0fbefff4"/>
      <register name="EBP" value="0x00000000"/>
      <register name="EIP" value="0x00000000"/>
      <register name="EFL" value="0x00010202"/>
      </registerSet>
      <binaryImageSet>
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        • 1. Re: Illustrator Crashes When Quiting
          Mylenium Most Valuable Participant
          machine="Intel(R) Pentium(R) D CPU 2.80GHz"

           

          Based on that - no, there's no workaround. You are working on an old processor that is no longer officially supported with CS4. You could of course do the usual of checking your BIOS, running Windows Update with extra options etc., but in that case chances are slim it will change anything.

           

          Mylenium

          1 person found this helpful
          • 2. Re: Illustrator Crashes When Quiting
            Niles Ridgeman Level 1

            I get this same thing all the time* with both illustrator and photoshop on both my MacBook 2.3 duo (4 gigs ram) and on my Promac 8x2.8. (10 gigs ram).

             

            Every now and then I try and find a solution, but I never do.

             

            Can’t imagine this just happens to the two of us…

             

             

             

            *9 times out of 10 actually, seems to be more likely when it’s been being used for a while, but I still see it when I just launch and then quit.

            • 3. Re: Illustrator Crashes When Quiting
              mirlov Level 1

              Yup, it's strange that very few ppl have this problem, or mayb they dont care abt it.

               

              for my case it mostly occur after i open a large ai file. mayb a file that is ard 150mb or bigger. then AI will become very slow, and it will crash when i quit, or when i try to create a new folder inside the 'save' window.

               

              Pat.