11 Replies Latest reply on Oct 31, 2009 3:04 AM by Lilybiri

    Update deleted Presenter in PPT

    Lilybiri MVP & Adobe Community Professional

      Can anyone help me? After installing the recent update for Presenter 7, which has succeeded, the add-in icon for Presenter disappeared from Powerpoint 2007. All files are on the hard disk, but how can I retrieve the add-in?

       

      Thanks for helping me out,

       

      Lilybiri

        • 1. Re: Update deleted Presenter in PPT
          mrock66 Level 2

          Try this;

          http://www.adobe.com/go/kb404249

           

           

          We were able to resolve this by doing the following:

           

          -Choose the Microsoft Office Button on the top left.

          -Choose PowerPoint Options

          -Choose Add-ins

          -Choose Disabled Addins from the drop down and click GO

          -Select the Presenter option and click enable, then OK.

          -Then choose the COM-Add-ins drop down and choose GO

          -Choose the Presenter selection and click OK.

          -Ok out of the menu's and Presenter menu shows up.

           

          matt rock  |  Technical Response Team, Connect  | 

          adobe systems

           

          my.adobe.acrobat.com/mattrock

          • 2. Re: Update deleted Presenter in PPT
            Lilybiri MVP & Adobe Community Professional

            Thanks for trying to help, but it did not work. Adobe Presenter 7 is marked as disabled. I have been following the described workflow, but cannot get the add-in reappear. I have both Acrobat (pdfwriter) and Flashpaper as add-in for Powerpoint. The PPT is a Dutch application, Presenter is English, but before installing the patch all worked well. Should I try to uninstall and reinstall perhaps?

             

            Lilybiri

            • 3. Re: Update deleted Presenter in PPT
              mrock66 Level 2

              Yes, definitely.  Those are the instructions to enable Presenter 7, does it give an error when you hit Go and try to enable the add-in?

               

              matt rock  |  Technical Response Team, Connect  |

              adobe systems

               

              my.adobe.acrobat.com/mattrock

              • 4. Re: Update deleted Presenter in PPT
                Lilybiri MVP & Adobe Community Professional

                No, I do not get any error message. The location mentioned is 'C:\Program Files\Adobe\Presenter 7\Menulauncher.dll'. I activated the add-in, clicked on OK. Nothing happens. I even tried to close and reopen Powerpoint. No way.

                 

                I'll will try to uninstall and reinstall Presenter, hoping that this will work.

                 

                BTW: some months ago I have been testing the eLS, and for the moment have not got a license for this suite (is finally ordered for me in the college, hoping to have the license soon). But I do have a license for Captivate 4 and Presenter 7. Could this have something to do with the deactivation of the test eLS perhaps?

                 

                Thanks for trying to help,

                 

                Lilybiri

                • 5. Re: Update deleted Presenter in PPT
                  fritz gartner

                  I am having the very same and VERY frustrating problem....have you been able to find a solution yet?  I have removed presenter several times and reinstalled.  I have activated the add-in and it never "takes" even though I check the box and hit "OK".  This is very frustrating

                  • 6. Re: Update deleted Presenter in PPT
                    Lilybiri MVP & Adobe Community Professional

                    Hi Fritz,

                     

                    Not at all, I abandoned. This is possible because I also have Presenter installed on my laptop (two copies on same license, never used at the same time is normally possible). But is really annoying. I'm hoping that the eLS, promised to me by the college, will arrive soonly because it will have another copy of Presenter on board. Sorry not to be able to help you out.

                     

                    Lilybiri

                    • 7. Re: Update deleted Presenter in PPT
                      mrock66 Level 2

                      Are you following these steps exactly?

                       

                      1) Click Office Button

                      2) Click PowerPoint Options

                      3) Click Add-Ins

                      4) To the right of "Manage:" use the drop down menu to select "Disabled Items"

                      5) Click "Go..."

                      6) Highlight your Presenter Add-In and Click "Enable"

                       

                      Is this what you are doing?  You can also check your Program Files and Presenter folders for the error log and see if anything stands out on what could be happening.

                       

                      Let me know if this helps.

                       

                       

                      matt rock  |  Technical Response Team, Connect  |  adobe systems

                       

                      my.adobe.acrobat.com/mattrock

                      • 8. Re: Update deleted Presenter in PPT
                        fritz gartner Level 1

                        Thanks...I appreciate your response.  In fact, it was disabled as an addin, so instead of selecting the COM addins, I had to enable it first.  - sounds obvious now, but it took a while to realize this, and powerpoint says it is causing problems so I don't know how long it will hold up - but for now all is well.

                         

                        Thanks again /

                         

                        Fritz

                        tel: 919.477.3131

                        cel: 919.368.1621

                        specialink:  Presentation Skills for Technical Presenters

                        • 9. Re: Update deleted Presenter in PPT
                          fritz gartner Level 1

                          Guess what... I fixed it!

                          <

                          You may have to enable the add-in.  Do you remember if you ever got a message from powerpoint saying that the "ADOBE presenter addin is causing problems"(or something like that?)

                           

                          Fritz

                          tel: 919.477.3131

                          cel: 919.368.1621

                          specialink:  Presentation Skills for Technical Presenters

                          • 10. Re: Update deleted Presenter in PPT
                            Lilybiri MVP & Adobe Community Professional

                            Thanks a lot, Matt, it worked!

                             

                            Sorry for not understanding right away, this is due to the awkward UI of PPT, I think. But just out of curiosity, do you know why the add-in got uninstalled by updating on my PC?

                             

                            This is a lucky Saturday for me,

                             

                            Lilybiri

                            • 11. Re: Update deleted Presenter in PPT
                              Lilybiri MVP & Adobe Community Professional

                              Thanks, Fritz, for the tip, it worked for me too! Have a fine weekend.

                               

                              Lilybiri