10 Replies Latest reply on Oct 17, 2009 2:07 PM by the_wine_snob

    PE 7 memory and export errors


      In Premiere Elements ver 7, I have put together a 4 1/2 minute video made up of mpeg4 HD 720p mixed with regular avi digital footage. I am having memory errors and export errors when trying to render into a wmv or mpeg file.  When working on previous videos with non-HD footage, I didn't have these issues. I also recently put together a 1 minute mpeg4 HD 720p video rendered into HD 720p wmv file without any issues.


      1) memory errors - I got these when I was putting the video together and when rendering. After a lot of restarting the PC and reworking the video, I was able to finally complete in pre-render format.  It includes music soundtrack and transitions/effects.


      Here are my PC's specs:

      Dell Inspiron 530 with Intel Quad Core CPU 2.66Ghz processor

      4 GB RAM

      32 bit OS

      Windows Vista SP1


      When rendering, I get the "caution - low memory, save your work" message. I have since set the virtual memory paging file size per Technote kb404939.  This seems to have helped a little bit but still getting the message even though it continues to render....but then I get the export error message....


      2) Export errors - I first tried to render into a wmv HD 720p 30fps file. In the first 1 of 2 rendering phase, I got the "Export Error - failed to return a frame - cancelling operation" message. I checked for gaps in the timeline and there are none. Even though I do have some black space/dip to black sequences, I can "page down" through the entire movie without any pauses or hiccups with the CTI (Current Time Indicator).


      I then tried to render into a smaller wmv LAN speed file, and it went through the first 1 of 2 phases rendering (with the low memory message but it kept on going). Just after it started into the 2 of 2 rendering phase, I got an error message saying "Export Error - Unknown Error".


      What to do? I'm very frustrated at this point after a great deal of time invested in this video and troubleshooting the issues. Please help. Thanks.

        • 1. Re: PE 7 memory and export errors
          Steve Grisetti Adobe Community Professional

          What are the sources of your video? What types of camcorders did this video come from?


          Premiere Elements supports AVCHD video, but does not work well with video from Flip and webbie camcorders, which use proprietary codecs. They can also use non-standard frame rates. Conversion is usually necessary before the files can be edited in Premiere Elements.


          And does your DV footage come from a miniDV camcorder captured over FireWire? And what project settings are you using in Premiere Elements.


          I would also not recommend mixing HD and DV footage in the same project. This could also be contributing to your problems.


          I also recommend you visit Windows Update and manually download any (even non-critical) updates. Vista should be at least on SP2. You may also want to download the latest version of Quicktime.



          • 2. Re: PE 7 memory and export errors

            I get similar errors to the point that I have given up.  I am running Vista and an Intel Quad core @ 2.33 (or so), 4 gb RAM.  I've even shut all other processes down in an attempt to complete a project mine are two hour long projects (2 60 min HDV tapes merged using PE).  You mention AVCHD and PE, but what about my problems using HDV?  All I do is capture, put up a menu and a few chapters and try to burn it.  Am i missing something??  Rendering beforehand was mentioned in another forum as a way to make the project more manageable - what is rendering?  Should I be doing it?  If so, how??

            • 3. Re: PE 7 memory and export errors
              Steve Grisetti Adobe Community Professional

              It's probably better if you start your own thread, ckelly. It's very difficult to deal with two very different issues in the same thread.

              • 4. Re: PE 7 memory and export errors
                mbarnhardt Level 1

                Video source from HD camera is HD MPEG-4 AVC/H.264.


                DV footage is from a GoPro helmet POV camera and is avi video, imported via USB cable.


                Can't mix HD and DV footage? Really? Then what is point of video editing sw? That should be basic.


                will upgrade to SP2 but is that really going to help?

                • 5. Re: PE 7 memory and export errors
                  Steve Grisetti Adobe Community Professional

                  It's clear that helmet cam video is at the root of your problems.


                  Good luck with your project.

                  • 6. Re: PE 7 memory and export errors
                    mbarnhardt Level 1

                    I pulled the helmetcam footage from the video, re-edited, and I get same problem....it freezes in rendering and PE 7 shuts down.

                    • 7. Re: PE 7 memory and export errors
                      the_wine_snob Level 9

                      If your AVCHD footage (only), is causing memory errors, this ARTICLE might offer tips on getting your computer ready for NLE work.


                      Good luck,



                      • 8. Re: PE 7 memory and export errors
                        the_wine_snob Level 9

                        For program/system crashes/hangs, this ARTICLE should give you tips on gathering "clues," as to what is happening, when the errors, crashes and hangs are occurring. Look closely at any error, or warning messages at the time of the crash/hang in Event Viewer.


                        Good luck,



                        • 9. Re: PE 7 memory and export errors
                          the_wine_snob Level 9

                          Though addressing PrPro, many of the tips in the link in this ARTICLE might prove very useful.


                          Good luck,



                          • 10. Re: PE 7 memory and export errors
                            the_wine_snob Level 9

                            Last, remember that "memory" with a program, like PrE, is basically two similar, though vastly different things: RAM (your physical installed RAM), and most often Windows' Virtual Memory (Page File). While one can have bad RAM, it is far less common nowadays. Most "memory" errors are related to the Page File, its size, location and how it's managed. Especially if one only has one HDD, it can cause many issues. I use a static Page File, and locate it on either a totally free HDD, or on my C:\, with ONLY the OS and the programs - no media, Projects or Scratch Disks. When dynamically managed, especially with only one HDD, Windows can get behind with regards to the Page File, and something has to give.


                            Please check your Windows' Virtual Memory settings and report on the management, the size and the location of the Page File. Full details on your computer's I/O sub-system, i.e. the HDD's, their size, speed, free-space, controller type(s) and how they are allocated, can be very useful in helping diagnose memory errors.


                            Good luck,