First let's hopefully clear some confusion.
Are you using RoboHelp Server?
I ask because many are under the mistaken belief that in order to do anything web related, you need RoboHelp Server. That's so far from the truth it's not remotely funny. Good old WebHelp works just fine on a regular Web Server with no RoboHelp Server anywhere nearby.
Helpful and Handy Links
Yes, we are using a RoboHelp Server.
Can you give us some more information please as the forum guidelines suggest. You are not really helping us to help you. What version of RH Server and RH are you using? What EXACLTY are you seeing? A screen image would be great. Is the help being called from an application? If so, how?
Read the RoboColum(n) for a tips, tricks and musings on the Technical Communication Suite products.