Just to add to the description of my problem in the previous entry, when I open the Force-Quit window, the app that will not respond (the "PDApp" app), is listed as "Adobe Application Manager". I really appreciate any help!
Sorry that's not installing successfully there.
See if you can find the latest install log in this folder:
If so, please attach it to this thread, and we'll ask the Install team to diagnose it. Your tmp folder here might also contain some related logs:
There's a KB article here about licensing problems with Snow Leopard, and although your symptoms sounds different from that, the installers are tightly connected to licensing, so Solution 2 here (repairing disk permissions) might be worth a try:
Solution 1 (FLEXNet-related) won't apply to Catalyst, but might apply if you encounter licensing problems with your CS4 apps on Snow Leopard.
Thanks for responding to my question.
I found the latest install log file that you requested, but it pertains to uninstalling Photoshop CS4 on 11/20/2008. I also got the latest install log file from the Library/Logs/Adobe/Installers pathway that resides in my home folder, but it pertained to Photoshop Elements and was last modified on 1/30/2009. I have also included a file entitled "PDApp.log" that I found in my home folder Library/Logs. Its creation and modification dates match my first and most recent attempts to install Catalyst, 10/13/2009 at 3:29 pm and 10/16/2009 at 4:31 pm, respectively. I also used the "Repair Permissions" feature in Disk Utility both on my 200 GB Hitachi HDD itself and on the volume "Macintosh HD." During both these repairs, I received warning about two files that were modified and could not be repaired, which I have copied and included in a third file, entitled "Repair Permissions Warnings." I restarted my computer and attempted to install Catalyst again (for a 6th time, I believe), but I encountered the same problem. This time, when I Force-Quit the "Adobe Application Manager"/"PDApp" and encountered the dialogue box prompting me to send an incident report, I copied the problem details and system configuration information into an RTF file, entitled "Problem Details and System Configuration." I then placed these five files in a folder entitled "files," zipped it, and attached it.
I also took three screen shots of the most recent installation attempt, and have attached them as well, in a zip file entitle "pictures."
I could not find the "/private/tmp/" logs you referenced, unfortunately.
Thanks for the help.
Message was edited by: chrisMac17
For everyone who's been having problems installing Catalyst via Vista - like I did. How I solved it. Create new Windows user account. Reboot into safe mode.
Go to the new user account and download into a new folder. Reboot again as normal into regular user account. Find the folder and find the setup file.
Double click and follow the directions. Good luck.
Does that process work on a Mac as well?
Thanks a lot for the additional logs. I've passed all of this info to our Install dev team, and they should be responding shortly.
Thank you very much for your time and effort.
We had a few reports several months ago of the installer getting hung on the Mac while initializing due to a problem with a folder. It was supposed to be fixed in this release of the installer but perhaps not. Could you please go to /Users/<your_user_name>/Applications and see if there's a /Adobe folder there? NOTE: this is the /Applications folder under /User/your_user_name> folder, not the one under your boot disk. If you find this /Adobe folder please delete it if it doesn't contain anything of value, then retry the installation.
I found and deleted the /Adobe folder in /Users/my_name/Applications and attempted to install Catalyst. Unfortunately, I encountered the same problem as before, and I noticed that the /Adobe folder was immediately recreated upon launching the "Install" file. I repeated this process three times after restarting my computer, all with the same result.
I found the following problems in your logs.
Wed Oct 14 07:29:28 2009 [ERROR] PIM - makeDirectoryPath (Error Domain=NSCocoaErrorDomain Code=513 UserInfo=0x322ce0 "You donâ€™t have permission to save the file â€œAdobeâ€ in the folder â€œApplication Supportâ€." Underlying Error=(Error Domain=NSPOSIXErrorDomain Code=1 "The operation couldnâ€™t be completed. Operation not permitted")) setAttributes error: ð 3
Wed Oct 14 07:29:28 2009 [FATAL] PIM - Error in makeDirectoryPath (/Library/Application Support/Adobe) with permissions S_IRWXU|S_IRWXG|S_IROTH|S_IXOTH.
can you please check the following folder permission and set the corressponding permission for specified user.
/Library/Application Support/Adobe - system/admin user - Read/Write Permission
~/Library/Application Support/Adobe - current user - Read/Write Permission
please do the same for
~/Applications - current user - Read/Write Permission
I did as you asked, but the problem remains.
Is your problem resolved?
In case it still persists could you try either of the following -
1. Rename the settings.sol in your user folder at '~/Library/Preferences/Macromedia/Flash\ Player/macromedia.com/support/flashplayer/sys/settings.sol' and try to install again.
2. Or create a new user on your machine, log in through the new user and try to install again.
Let me know if the problem still exists and do attach the PDApp.log file from the user folder at '~/Library/Logs/PDApp.log'
I re-downloaded the Flash Catalyst Beta 2, renamed the settings.sol as _settings.sol and tried to install it. It worked!!!! I successfully installed Flash Catalyst Beta 2, which I had failed at just a few moments earlier before renaming that file. Do you still want the PDApp.log file?
Thanks for the help.