Manually download the updater from the Adobe website. Restart the computer and run the installer.
I also have the same problem - please see "Cannot remove/update 9.1.2"
Have tried "clean start" - problem still exists.
I have semilar problem when trying to update Adobe Acrobat 9.2.0 (CPIS_50026). I got this error "The installation process has encountered a problem. Please choose the following options.
. Run this update again.
. Stop installation and continue later.
.Cancel this update and quit.
I've tried all the options but nothing works so far. Just wondering if anyone could help me..thanks in advance.
Restart the machine and then try through updater or manually download all the patches from http://www.adobe.com/support/downloads/product.jsp?product=10&platform=Windows or download the full installer for Win Reader from http://get.adobe.com/reader/?promoid=BUIGO. Hope this helps.
Have these posted suggestions worked for anyone? I have been using the same installation files on several different machines. Most machines upgrade just fine but, I have a few that receive this error and I cannot seem to get past it: "Some files that need to be updated are currently in use" "Program Manager" is the program that the installer is complaining about. Does anyone know what program "Program Manager" is? I'm assuming it is an Adobe file but, why would it interfere with one of my installations and not all of them?
I'm using the same installation files for all installs so, I don't believe that it could be my downloaded installation setup files.
Thanks so much in advance for your assistance --
The suggested procedure DID work for us on an XP/SP3 Dell:
1. Manually download the updater from the Adobe website.
2. Restart the computer and
3. run the installer
Hope this helps.
Thanks for the quick reply, I'll restart the machine and try to install again.
I don't understand why the re-download is needed? Has Adobe changed the installation files in the last week? Can anyone (Adobe) confirm that? Also, it would be helpful to have some background info on which process/registry key/tag file is preventing this from running. I'm responsible for scripting and running automated installations on thousands of machines. If I could identify the process/reg key/tag file and remove or fix it programmatically instead of a restart, that would be preferred.
Rick's advice worked for my installation error but, I skipped the step of re-downloading the files. In my case, Vista SP1 running AR9.1.3, the restart was all that was needed to complete the install. Now I only have to figure out why....
Task Manager --> End "explorer.exe" then click Retry.
When it's done, click File --> New Task "explorer.exe" to get your desktop back.
Program Manager is the shell for Windows 3.1, similar to what explorer.exe is in the Windows XP world. The last I saw mention of it was in Windows 95. Don't know why the name has surfaced again.
I had the same issue as the OP and this was the quick work-around. Rebooting should always be last resort.