Same story for me. I migrated from a G5 iMac running Leopard to a Intel MacBook Pro running Snow Leopard. Everything works except CS3. Photoshop Elements and Adobe Reader work but none of the CS3 elements work. Adobe Customer Service worked with me for 5 hours including waiting time. Technical Support now has the case. I have spent 3 hours working with them with no resolution in site. This is over a period of 11 days. It seems it would be easy to remove all registration files and do a clean reinstall. They don't seem to know how to do that. On problem I have is when they ask me to change the name of a file, even though I have read & write permission, the name won't change. I can remove files and folders, but there are some I can't change the name of.
Some things they had me try were Technote kb401528,
Error "Licensing for this product has stopped working" when you start any Adobe Creative Suite 3 application
and Technote cpsid_51260,
Launching Adobe products on Mac OS X 10.6 results in error "Licensing for this product has stopped working"
Tech Support is now going over my installation log files, at least they had me send them to them. I never get any calls back. I alway have to call them and it takes over an hour to get someone to answer the phone.
Problem solved, no thanks to Adobe.
After working with Customer Service and Technical Support for 2 weeks(7 hours total) and no improvement, I went ahead on my own and solved the problem by brute force.
I removed all Adobe folders and files in the Applications Folder and the Library Folders including in Preferences and in Application Support. This included folders and files with Adobe in the name and the FLEXnet Publisher folder. I then ran Adobe's MacCS3Clean. Then, I emptied the trash can, fixed permissions, and restarted the computer and reinstalled everything.
Now all CS3 apps, Photoshop Elements 8, Adobe Reader 9, and GoLive 6 all work.
On October 17, I contacted Adobe Customer Service with the Licensing problem with CS3 on my MacBook Pro running Snow Leopard.
Here it is November 9th and Adobe sent me an email asking me to:
Please upload these files -
ALM .log file: C:\Users\molumen\AppData\Local\Temp\alm.log.
AMT.log file: C:\Users\molumen\AppData\Local\Temp\amt.log.
[Duhh! These are Windows files and I have a Mac.]
Instructions for FTP server:-
-Start Internet Explorer ...
[Duhh! Microsoft doesn't make Internet Explorer for Intel Macs]
I notified Adobe on October 31 that 2 weeks after waiting for their "24 to 48 hour" service they promised, I had solved the problem with no help from them as described in my previous post. Now 9 days later (a total of 23 days) they didn't even read my reply and are giving me advice for a Windows customer. How can they charge such huge amounts of money for software and not even attempt to resolve their own licensing nightmares?????