Please give us the full details on your computer. Pay special attention to your Video sub-system and its drivers, plus any Hardware Acceleration used. This is the second thing that I would do - turn if OFF, if it's ON, or ON, if it's OFF - right behind making sure that I had the latest drivers for both Audio and Video. Third, I'd check that I had the latest version of QuickTime installed.
I have the latest QuickTime, have the latest video drivers, didn't touch
hardware acceleration and all the rest of the drivers are fine, too, so I
don't know what it could be. Had a similar problem with v. 7 and so skipped
it and went on to buy 8 hoping that it would be improved enough to work this
time. I have Premiere Pro which works fine, so that should tell you that
it's not my PC. I don't use PP because I want something less involved.
Had a similar problem with v. 7 and so skipped it and went on to buy 8 hoping that it would be improved enough to work this time.
This would cause me to look closely at my system, as it is the constant. The system is also the main cause of errors, hangs and crashes with an NLE, with Assets and Project settings being #2 & #3.
If one version of a program does not work on a system, a newer version is seldom likely to help. With Adobe products, real Bugs are way, way down the list of causes.
One question: do you happen to have Window Blinds installed? If so, try updating that, as it can cause what appear to be program hangs, as it can kill the buttons, etc. on a GUI.
No, no blinds installed. I think there's a Windows Vista problem because
two updates aren't installing and MS has been offering help with a fix; so
far not too good. One is the .NET framework update.
Which version of Vista are you running? Are you able to see the Welcome screen or even that is not loading?
One solution might be to format the system and start afresh
Formatting the system is not an option. When I should be getting the
Welcome screen, I'm getting a black box with nothing on it. I can see the
hard drive working, but nothing happens. It's Vista Home Premium,
unfortunately. I think it's MS that's causing the problem with its .NET
One more thing which you can try is bypassing the Welcome screen and directly launching the Adobe Premiere Elements.exe from within the app directory.
So, I would go into the Premiere Elements directory and start it by hitting
the ".exe" file? Just wondering if this will really do it.
Did you try it or not? It will directly invoke the premiere elements exe bypassing the welcome screen exe. There might be a small possibility that the problem is within the WS exe.
I still had v7 installed, tried this direct approach by going into the
directory, the program came up, but with a black box and then froze. Adobe
has, supposedly, provided a work-around for me and I'll try it later.
Hey if u hav any workaround for this prb, tell me too...May be it will save me in future
Here's what they sent to me:
As you informed , you are not able use premiere elements 8 on vista, So
there could be any reason , I have investigated the issue and found a
workaround for you.
Please go through with this article :
Please take care of the following while performing the troubleshooting
1. To benefit most from this document, perform the tasks in order.
2. Please Keep track of the tasks that you perform and the results of
3. Always restart the computer after a system error occurs to refresh
Thanks for sending this info
Btw, did this resolve your problem?
Unfortunately, I've got other things that are taking my time and attention
right now, but I hope to tackle it this weekend. Sorry I can't provide more
help right now. If it works, I'll let everyone know.