At this point, I'd consider wiping the hard drive and reinstalling everything from scratch.
But don't think so! Return CS4 first.
Just a bit frustrated. Have already uninstalled CS4 a couple of times. Good thought, need to physically go out there and remove all leftover CS4 stuff. Had similar problem when getting 2.0 to run. Trial copy never worked and screwed up registries. Had to fix this first and then reinstall. But Adobe couldn't tell me that either!
Very powerful tools, but I have nothing but headaches with installing anything I've tried from Adobe!
After you uninstall, and prior to your reinstall, did you run the Adobe Clean Script CS4? If not, I'd uninstall, run it a few times, probably run a Registry cleaner, like CCleaner, and then reinstall.
This ARTICLE might also help you gather "clues" as to what is happening, with the hangs/crashes.
Well, forgive the delay, my job doesn't include troubleshooting Adobe problems as a full time task. Adobe finally responded after several weeks of nothing and a quire on my part if they were still alive. Claimed to have been updating support portal software and many quires went lost. Sure didn't do to good a job either. Some of my attempts to contact them are still getting lost. At least now I know which ones. At any rate, got them a copy of the crash file which they mulling over.
Anyway, still at the same place. I have completely updated all my drivers, Windows, registries, whatever! It's a clean machine. Uninstalled CS4, ran CS4 cleaner, rebooted, re-ran CS4 clear and all my other newly acquired cleaning/update toys, rebooted one more time for good luck, and bang worse then square one! Now CS4 is having problems installing all the elements. Just for fun I figured I'd do another install without cleaning the entire clock again and at least it finished. However, you guessed it, tried to make it do something Crash!
It's getting warm here, any more suggestions?
any more suggestions?
I'm sticking with my original one.
I kinda tried this already. I manually wiped out all CS4 stuff I found and some. Had to restore some things to get 2.0 working again. By the way, a full rebuild of this machine is not an option to me. It is used way to frequently with lots of special tools for other purposes on it. Adobe ought to fix their stuff! I may have to try another machine, but no. Even if it takes a year, I'm going to be a pain in Adobe's you know what since no one wants to give me my money back.
a full rebuild of this machine
That is the one I was suggesting. It may be your only option.
with lots of special tools for other purposes on it.
That right there could be an issue. As a general rule, it's best to have a dedicated editing rig with nothing on it but editing software. Use another machine for other tasks.
Adobe ought to fix their stuff!
While I certainly agree Adobe software should be as bug free and stable as possible, your issue just isn't experienced in the main. So something about your setup is likely at fault, and Adobe has no control over that.
The same was happenning here. I was frustrated too, thinking abut change my Tri Core Machine, or the HD. So I updated to the 4.1, and for my surprise it stopped to freezing!
Have you tried turning off the hardware acceleration on your video card? The reason I ask that is when I first got CS4
, Premier Pro crashed every time I opened a sequence. Eventually one of the guys in the forum suggested I try turning
off the hardware acceleration and the problem was fixed. Might be worth a try if you haven't tried it.
Instead of reformatting you drive and starting new.
buy a new drive and do a test install on that.
install windows then adobe.
If it works on a clean machine then you can move forward.
but if still isnt working then maybe its something else.
drives are cheap.
if it doesnt work just put your old drive back in and no data is lost and all you have is a new drive that could be used for something else.
just a thought: Glenn
Claimed to have been updating support portal software and many quires went lost.
This is true and we've changed to the #1 company in the world for handling this. However, as a result, we've had a rocky transition from one company to the other which is why I sometimes monitor these forums.
any more suggestions?
I'm sticking with my original one.
I tend to agree that this may be the best approach here. If you're using CS2, then we're talking about at least 3 years old and if you've never reformatted your system since then, chances are it looks fine on the outside, but it's a hairy mess on the inside. I find that both Macs and PC's need to be wiped about once a year...Think of it as a spring cleaning for your tech.
One other user's suggestion of purchasing a new drive makes a lot of sense - buy something cheap and give it a go. If it works, your golden and have choices. For my boxes, I actually use a cannister system to swap out start up drives. Since I'm traveling now, I don't remember which one, but if you really want to know, I can look it up. The sled and cannister is only about $50.00
Thanks for the suggestion, will to see if my AJA card has such a mode.
Thanks, But no thanks,
Should this end up being the last resort, I will probably ditch my efforts
and consider other alternatives. The machine currently running Premier 2.0
and lots of other utilities is far to valuable in the state that it is in to
scratch the drives, try an experiment which ultimately may not work anyway,
and then spend months getting back to square one!
Back up your current system with a disk image. Wipe the hard drive clean, Run the Windows/CS4 experiment. If it doesn't work, restore the image backup.
Restoring your system from an image backup to the exact state that it's in now should take less than 30 minutes.
We'll see. Busy getting ready for CES at the moment.