18 Replies Latest reply on Dec 8, 2009 8:49 AM by wiedel

    Installation:  Premier Pro CS4 keeps crashing!


      Trying to upgrade from Premier Pro 2.0 to CS4.  Purchased upgrade license and downloaded CS4 from Adobe.  Install went OK, and CS4 starts up, but that's all it does.  As soon as I try to create a new project or begin working with exsisting project, CS4 crashes issueing a crash report.  Have tried to reinstall several times, even download trial copy instead of providing serial number, same thing.


      Contacted Adobe support using portal, first couple of submissions got a reponse suggesting I remove preferance file and reinstall, no change.  Forwarded copy of crash report and details, since then nothing.


      Frustrated - were to go