6 Replies Latest reply on Oct 21, 2009 10:43 PM by vu.tuan.anh

    Exception: "The Document is not available on the sending side anymore"

    vu.tuan.anh Level 1

      Hi all,

       

      My customer intermittently encounter this exception:

       

      java.lang.RuntimeException: com.adobe.idp.DocumentError: The Document   is not available on the sending side anymore. Make sure that it is not   disposed or garbage collected too early.:   com.adobe.idp.jobmanager.common.JobManagerException:   java.lang.RuntimeException: com.adobe.idp.DocumentError: The Document is not available on the sending side anymore.

      Make sure that it is not disposed or garbage collected too   early.

            at   com.adobe.idp.jobmanager.ejb.JobManagerBean.createJob(JobManagerBean.java:251)

              at   com.adobe.idp.jobmanager.ejb.EJSLocalStatelessJobManagerBeanLocalEJB_f3d02f9b.createJob(U nknown   Source)

       

       

      Does it relate to "Default document disposal timeout" setting in AdminUI: Home > Settings > Core System >  Core Configuration?

       

      From some post in Adobe forum, it said that if the assigned task is idle for too long i.e. user does not process it for long time, the document of this task will be gabage collected.

       

      In my case, I have increase the duration to 31536000, which equals to 365 days, but it still happens sometimes.

       

      Is there any idea why it happens?

       

      Your comment is much appreciated.

       

      Thank you,

       

      Tuan Anh

       

      P.S.

       

      I have not tried to increase the "Default document max inline size", which is currently 64 KB (and the form is about 900 KB). Is this the source of the exception?