Exception: "The Document is not available on the sending side anymore"

[Former Community Member]

Hi all,

My customer intermittently encounter this exception:

java.lang.RuntimeException: com.adobe.idp.DocumentError: The Document   is not available on the sending side anymore. Make sure that it is not   disposed or garbage collected too early.:   com.adobe.idp.jobmanager.common.JobManagerException:   java.lang.RuntimeException: com.adobe.idp.DocumentError: The Document is not available on the sending side anymore.

Make sure that it is not disposed or garbage collected too   early.

      at   com.adobe.idp.jobmanager.ejb.JobManagerBean.createJob(JobManagerBean.java:251)

        at   com.adobe.idp.jobmanager.ejb.EJSLocalStatelessJobManagerBeanLocalEJB_f3d02f9b.createJob(Unknown   Source)

Does it relate to "Default document disposal timeout" setting in AdminUI: Home > Settings > Core System >  Core Configuration?

From some post in Adobe forum, it said that if the assigned task is idle for too long i.e. user does not process it for long time, the document of this task will be gabage collected.

In my case, I have increase the duration to 31536000, which equals to 365 days, but it still happens sometimes.

Is there any idea why it happens?

Your comment is much appreciated.

Thank you,

Tuan Anh

P.S.

I have not tried to increase the "Default document max inline size", which is currently 64 KB (and the form is about 900 KB). Is this the source of the exception?

[_Nith_]

There is an update available for this issue.

Download the update from the following location:

http://download.adobe.com/pub/adobe/livecycle/qf03/x86_win32_build_configuration_8.2.1_QF_0.3.zip

And the readme file from

http://download.adobe.com/pub/adobe/livecycle/qf03/readme_QF_0.3_821.htm

Download and install the update, and you won't face this problem again.

Nith

[Former Community Member]

Hi Nith,

Thank you for your comment.

Do you know if this quick fix is included in any version of Service Pack? My client is running 8.2.1SP2 and wants to confirm that this patch is not included in SP2 before installing.

Thank you and regards,

Tuan Anh

[_Nith_]

Sorry Tuan, I am not sure about that.

You could visit the following link to verify that.

http://www.adobe.com/support/products/enterprise/support_knowledge_center_livecycle_ES_server.html

Alternatively you could contact Adobe support personnel to confirm that.

Regards,

Nith

[Former Community Member]

Hi Nith

Adobe support team has confirmed that the quick fix is included in SP2.

I still follow the case see when it occurs again.

Regards,

Anh

[_Nith_]

Did you try changing the attributes??

*Default document disposal timeout (seconds)

* Document sweep interval (seconds)

Nith

[Former Community Member]

Hi Nith,

Previously I have changed the document dispostal time out to 1 year but the error still occurs.

Now I change the document inline size from 64 KB to 27 MB (estimated max document size) and see how the LCES behaves.

I suspect if document size is larger than document inline size then LCES will write to some temp file. After that, user does not process the task for a long time, e.g. 3 days. And during the 3 days, the unix system/ websphere auto clear the temp file. After 3 days when user accesses the task again, LCES will complain "document is not in sending server side any more" ....

I refer to : http://blogs.adobe.com/livecycle/2008/10/livecycle_tuning_knob_default.html

For the Document sweep interval, I think, it relates Watch Folder, not this error so I don't change it.

Regards,

Anh