1 Reply Latest reply on Oct 20, 2009 8:07 PM by pwillener

    Cannot completely uninstalled trial version of Adobe Acrobat Professional 9

    Jubinell

      Hi,

       

      I've downloaded Adobe Acrobat Pro 9 as a 30-day trial. When 15 days or so have passed, I've decided to discontinue my use and uninstalled the trial version via Control Panel - Programs and Features. However the program refuses to go away. When I install Acrobat Reader 9 it tells me that I already have Adobe Acrobat Pro and should decide to choose one as the default PDF file-handler. Now once in a while when I open a PDF file the Pro trial window would pop-up and ask me to enter a key or choose the trial version. When I choose the trial version it then says that an error has occurred when loading the trial information, or something like that.

       

      I've looked for the Pro folder/files throughout my computer and found nothing. I've tried Microsoft's Windows Install Clean Up utility and removed Pro from the program list there, however that did not change anything. I still get the trial pop-up and the error message that follows (see attachments).

       

      Any thoughts?