3 Replies Latest reply on Oct 22, 2009 12:04 AM by Noel01543-4QDIk6

    Cannt hear audio in playback - CP4

    Level 1

      I have recently upgraded to CP4. I have added audio to slides, which I can hear OK when I review the slide (F3), but when I run the project - there is no audio.

       

      Must be a simple setting somewhere, but I cannt find anything to help..

       

      Noel

      England

        • 1. Re: Cannt hear audio in playback - CP4
          mvlele Level 3

          Hi,

           

          If i get you correctly, once you insert audio inside Captivate, you are able to play it using F3. But it does not play when you preview / publish and run your movie.

           

          - Can you double click on the slide carrying audio and go to audio tab

          - Check if you can play the audio file in this dialog.

           

           

          Can you also tell us your system configuration?

           

           

          Regards,

          Mukul

          • 2. Re: Cannt hear audio in playback - CP4
            Level 1

            Thanks for fast reply.

            Correct - I can hear audio OK when I preview using F3 option, but not then

            I preview "full slide".

             

            I can hear the audio when I run it in the "audio tab".

             

            System details as below

             

             

             

             

            Noel Griffiths, Bhm MV-TI

            Corporate Customer Solutions, eLearning

            Tel:    +44 (0) 121 352 2540  (Direct)

            Mob:  +44 (0) 7785 388 336

            @:  noel.griffiths@kuehne-nagel.com

            KNet: http://knet.int.kn/bu/cs/sales_support_training/

            Spark ID: noel.griffiths

             

            “If you don't know where you are going, any road will get you there.”

             

            THE GLOBAL LOGISTICS NETWORK - 54,000 STRATEGICALLY LOCATED SPECIALISTS -

            850 LOCATIONS - 100 COUNTRIES

                                                                                            forums@adobe.com                                                                               

            22/10/2009 07:43                                           To

                                                   noel.griffiths@kuehne-nagel.com    

                                                                                    cc

                         Please respond to                                            

                         clearspace-153621                                     Subject

                         3438-119379-2-233         Cannt hear audio in    

                         1458@mail.forums.         playback - CP4                     

                             adobe.com                                                                               

            Hi,

            If i get you correctly, once you insert audio inside Captivate, you are

            able to play it using F3. But it does not play when you preview / publish

            and run your movie.

            - Can you double click on the slide carrying audio and go to audio tab

            - Check if you can play the audio file in this dialog. 

            Can you also tell us your system configuration?

            • 3. Re: Cannt hear audio in playback - CP4
              Level 1

              The problem has fixed itself! I re-booted the PC and now all is OK.

              Thanks for your prompt reply and offer of help.

               

              Noel Griffiths, Bhm MV-TI

              Corporate Customer Solutions, eLearning

              Tel:    +44 (0) 121 352 2540  (Direct)

              Mob:  +44 (0) 7785 388 336

              @:  noel.griffiths@kuehne-nagel.com

              KNet: http://knet.int.kn/bu/cs/sales_support_training/

              Spark ID: noel.griffiths

               

              “If you don't know where you are going, any road will get you there.”

               

              THE GLOBAL LOGISTICS NETWORK - 54,000 STRATEGICALLY LOCATED SPECIALISTS -

              850 LOCATIONS - 100 COUNTRIES

                                                                                              forums@adobe.com                                                                               

              22/10/2009 07:43                                           To

                                                     noel.griffiths@kuehne-nagel.com    

                                                                                      cc

                           Please respond to                                            

                           clearspace-153621                                     Subject

                           3438-119379-2-233         Cannt hear audio in    

                           1458@mail.forums.         playback - CP4                     

                               adobe.com                                                                               

              Hi,

              If i get you correctly, once you insert audio inside Captivate, you are

              able to play it using F3. But it does not play when you preview / publish

              and run your movie.

              - Can you double click on the slide carrying audio and go to audio tab

              - Check if you can play the audio file in this dialog. 

              Can you also tell us your system configuration?