6 Replies Latest reply on Oct 22, 2009 3:25 PM by the_wine_snob

    PPro CS4.1 crash on startup...Please help.


      I have read though the forum and tried every suggestion I could find and called Adobe Tech Support (x4 - they hung up each time after over an hour of waiting and explaining).  I am asking for help as a last option.  I have installed Production Premium CS4 on my XPsp3 box.  Most programs work fine with the exception of Premiere, After Effects, and Flash.  I am posting this here because it seems to be the most active forum and it is the program I am most concerned with not working.  I have attached the log file.  In each case (Premiere, After Effects, and Flash) the log starts with an UNKNOWN EXCEPTION and references a memory location 0x7c812afb.  Any help is much appreciated; I can provide more details if necessary.