5 Replies Latest reply on Oct 27, 2009 9:43 AM by Jacob Bugge

    Could someone please help? Can't open IL9 docs.

    kish27

      Hello: I can't open any IL 9.0 (upgrade) docs while the program title page opens briefly and disappears. Can anyone help?

       

      1. Running Mac Classic OS9 & Mac OSX3.9.

      2. Trashed IL9 preferences file; reinstalled program but preferences didn't automatically reinstall.

      (There are also IL 5.5 preferences in file that I didn't trash because I didn't know if I should or not).

      3. rebuilt OS9 desktop to see if that had any bearing.

      4. Still no luck with numerous reboots.

       

      If anyone has any idea what I can do, comments would be greatly appreciated. Was working fine yesterday.

       

      k27

        • 1. Re: Could someone please help? Can't open IL9 docs.
          Jacob Bugge MVP & Adobe Community Professional

          Catherine,

           

          I am afraid you need to uninstall AI9 and reinstall again, after moving the whole Adobe Illustrator 9 folder, as instructed in how to Move the folder.

           

          There is no need to do anything about the AI5 preferences.

           

          The AI9 is a full version in itself.

           

          Hopefully, there will be hopefully working preferences.

          • 2. Re: Could someone please help? Can't open IL9 docs.
            kish27 Level 1

            Hello Jacob:

             

            Thank you for your response.

             

            I did the following:

             

            1. removed AI9 folder containing remaining AI9 preferences from System Folder 9 and put on desktop.

            2. removed AI9 application folder from hard drive and put on desktop.

            3. reinstalled AI9.

            3. restarted computer. Still doesn't open IL docs but just the AI9 title page momentarily. Full preferences didn't reappear.

            4. put both folders from desktop into trash but didn't delete it.

            5. restarted computer. Still doesn't open IL docs but just th AI9 title page momentarily. Full preferences didn't reappear.

             

            Could you please comment as still no luck!

             

            Thank you,

             

            Catherine

            • 3. Re: Could someone please help? Can't open IL9 docs.
              Jacob Bugge MVP & Adobe Community Professional

              Catherine,

               

              1. removed AI9 folder containing remaining AI9 preferences from System Folder 9 and put on desktop.

              2. removed AI9 application folder from hard drive and put on desktop.

              Is there no uninstall application? Just removing certain folders may leave all sorts of snippets lurking in dark holes.

               

              And what about a disk cleanup application? I know there are some for Win machines (for the newest versions of Illy (CS3 and CS4), there is a specific cleanup application removing everything related to the Suite in question, to avoid issues like this).

               

              I am afraid reinstalling without previous uninstalling often, if not always, causes a mess.

               

              Hopefully, a cleanup may prevent the following.

               

              How much does a reinstallation of the OS hurt?

               

              I hope someone else has a less painful suggestion if the suggestions in red are not the solution.

               

              Someone else?

              • 4. Re: Could someone please help? Can't open IL9 docs.
                kish27 Level 1

                Hi Jacob:

                 

                There is no uninstall that I am aware of.

                There is no inherent disk cleanup unless there is software still available for the Mac configuration I have and if so what?

                It's IL9 running on Mac Classic with Mac OSX3.9

                 

                I don't know what to do next and all my work is in IL.

                 

                Does anyone know?

                 

                K27

                • 5. Re: Could someone please help? Can't open IL9 docs.
                  Jacob Bugge MVP & Adobe Community Professional

                  Catherine,

                   

                  It is never nice to reinstall, but if anything else fails, can you save everything, preferably on DVD(s) (where you should keep backups) and also on a second harddisk, and then start all over?

                   

                  On a Win machine, you can go to the Control Panel and select an application called Add or remove programs etc.

                   

                  Someone?