1 Reply Latest reply: Oct 27, 2009 6:59 AM by P Spier RSS

    [CS4 WinXP] InDesign crashes on opening docs with missing links

    Skempy Community Member

      Hi,

       

      I expect this issue is more to do with the PC than InDesign itself but I would be interested to know if anyone else has seen a similar problem (and been able to resolve it).

       

      The design team in my office have just been given new HP Compaq PCs with CS4 (inc. InDesign 6.0.4). When these designers attempt to open certain InDesign documents, their InDesign will crash with no warnings or dialogues. The same documents can be opened on other (older) PCs without crashing.

       

      The documents which crash all contain links to graphics on a network which is not available. The same document will open on older PCs but will obviously report missing links. The network is not available to the older PCs either. The older PCs are also running InDesign CS4 (6.0.4).

       

      If the failing documents are opened on older PCs and the links removed, these can then be opened on the new PCs with no issues.

       

      As I said, I expect this is a PC/Networking issue rather than InDesign itself but any help would be appreciated.

       

       

      Thanks

       

       

      Simon Kemp