When you import, you need to tell RH where to create the topics based on
your styles in Word. Look for an Edit Word settings button on the import
dialog - that's where you can see a list of the Word styles & then use
the "pagination" field to indicate that this style should trigger a
split into a new topic. I do the same sort of thing when pulling my
FrameMaker docs into RH.
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For some reason I don't follow the settings are not invoked by the import routine. You have to go to Project Settings. You set them by clicking the Edit button there and that applies to future imports.
Notwithstanding that there is an Export button, you cannot save different settings and browse to the required settings next time! That is only for Linking.
You might want to suggest some changes here.
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I just tested Peter & I can get the import to offer that Edit button I was talking about - I used the Import Word Doc choice off the Starter screen to create a brand new project; selected my Word doc and then the Import dialog popped up - after the first screen asking about converting TOCs, Indices, and Glossaries, the Next screen offers that "Edit conversions settings for Word documents:" button.
I'm using the TCS2 version of RH8 p.203 - maybe that has something to do with it?
That seems to work also - I right-click on the Project Files icon in the Project View, choose Import and am presented with the same Import Content dialog I had before. It does a little scan of the doc to see what styles are in use and then presents a list for pagination.