0 Replies Latest reply on Oct 27, 2009 7:49 AM by blabley

    Reader 9.1.0.163 APPCRASH Error

    blabley

      Hi,

       

      We have a two Windows 2008 Servers, both running as a Terminal Server. Both have the same software and are VM's. However just recently an end user has noticed that on server02 Adobe Acrobat Reader crashes everytime you run it with the following error;

       

      Problem signature:
        Problem Event Name: APPCRASH
        Application Name: AcroRd32.exe
        Application Version: 9.1.0.163
        Application Timestamp: 49a88f00
        Fault Module Name: MSVCR80.dll
        Fault Module Version: 8.0.50727.1434
        Fault Module Timestamp: 4757746d
        Exception Code: 40000015
        Exception Offset: 000046b4
        OS Version: 6.0.6001.2.1.0.18.10
        Locale ID: 2057
        Additional Information 1: de8a
        Additional Information 2: 4fa040a16f35e6e675984ea54b302855
        Additional Information 3: 0a3f
        Additional Information 4: 243bbf1fe2be4fe6b126a4382d0f0452

       

      The only way you can run it on server02 is by right clicking and "Run as administrator", Server01 works fine.

       

      Any suggestions please ?

       

      Many Thanks,

      Paul