2 Replies Latest reply on Feb 17, 2010 8:57 PM by instinctual

    Can't install Air on XP

    GregC1

      Hi all,

       

      I can't install Adobe AIR on XP. This is a work machine but I do have admin rights. Any ideas?

       

      Thanks in advance.

       

      The error message:

       

      An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator.

       

      The log:

       

      Performing runtime install
      UI SWF load is complete
      UI initialized
      starting user confirmation
      Version of this installer: 1.5.2.8900
      Installation type: new
      starting install
      Scheduling runtime installation operations
      uninstall scheduled for 1.0.4, 1.0.6, 1.0.5
      Installed Product GUID:  is same:false
      Beginning runtime installation
      Beginning install
      Installing c:\docume~1\gcsgxc\locals~1\temp\air4b.tmp\setup.msi
      Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: Error #3003" errorID=3003]
      Rolling back install of c:\docume~1\gcsgxc\locals~1\temp\air4b.tmp\setup.msi
      Rollback due to error complete
      error during install: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: Error #3003" errorID=3003]
      runtime install entering error state: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: Error #3003" errorID=3003]
      begin quitting

        • 1. Re: Can't install Air on XP
          akwiata

          Same error. Have admin rights. Machine has other adobe products installed, but no Adobe AIR in Add/Remove programs, or AIR folders under user/Application Data.

           

          irinstall.log

          Performing runtime install
          UI SWF load is complete
          UI initialized
          starting user confirmation
          Version of this installer: 1.5.3.9130
          Installation type: new
          starting install
          Scheduling runtime installation operations
          uninstall scheduled for 1.0.4, 1.0.6, 1.0.5
          Installed Product GUID:  is same:false
          Beginning runtime installation
          Beginning install
          Installing c:\docume~1\admini~1\locals~1\temp\aira.tmp\setup.msi
          Error occurred; beginning rollback: [ErrorEvent type="error"  bubbles=false cancelable=false eventPhase=2 text="Unhandled exception  Error: Error #3003" errorID=3003]
          Rolling back install of  c:\docume~1\admini~1\locals~1\temp\aira.tmp\setup.msi
          Rollback due to error complete
          error during install: [ErrorEvent type="error" bubbles=false  cancelable=false eventPhase=2 text="Unhandled exception Error: Error  #3003" errorID=3003]
          runtime install entering error state: [ErrorEvent type="error"  bubbles=false cancelable=false eventPhase=2 text="Unhandled exception  Error: Error #3003" errorID=3003]

          • 2. Re: Can't install Air on XP
            instinctual

            I'm wondering if a previous admin on your system has done any of the following that might prevent it?

             

            Administrators can apply the following configuration settings for Adobe AIR running on Windows:

            • Preventing installation of AIR applications

            • Preventing installation of untrusted AIR applications

            • Disabling automatic updates of Adobe AIR updates

            These settings are intended for use only within a closed environment, such as an enterprise where an IT administrator controls the end-users systems. These settings cannot be used as part of a native installer for distribution in an open environment.

            On both Windows and Mac OS, there are administrative settings for SWF content loaded into Adobe AIR from external sources (outside the application).

            Preventing installation of AIR applications

            On Windows, add a DWORD value named AppInstallDisabled to the HKey_Local_Machine\Software\Policies\Adobe\AIR registry key, and set the value to 1.

            On Linux, modify the AppInstallDisabled setting in the globalRuntime.conf configuration file in /etc/opt/Adobe\ AIR/. For example, set AppInstallDisabled=1 to prevent installation of AIR applications.

            If no setting is present or if the value is set to 0, installation of AIR applications is allowed. However, users still need system privileges to install to the application’s destination directory. Also, if system policy prohibits installation via Windows Installer (MSI), that policy is also respected by AIR.

            Even if installation of AIR applications is allowed, the following restrictions are observed:

            • On Mac OS and Linux, to install or update an application, the user needs to have adequate system privileges to install to the application directory (and administrative privileges if the application needs to update Adobe AIR).

            • On Windows, a user needs to have administrative privileges.

            Preventing installation of untrusted AIR applications

            On Windows, add a DWORD value named UntrustedAppInstallDisabled to the HKey_Local_Machine\Software\Policies\Adobe\AIR registry key, and set the value to 1.

            On Linux, modify the UntrustedAppInstallDisabled setting in the globalRuntime.conf configuration file in /etc/opt/Adobe\ AIR/. For example, set UntrustedAppInstallDisabled=1 to prevent installation of untrusted AIR applications.

            If no setting is present or if the value is set to 0, installation of untrusted AIR applications is allowed. However, users still need system privileges to install to the application’s destination directory.

            An AIR application is trusted when it has been signed with a certificate that is trusted, or which chains to a certificate that is trusted on the installation computer. For more information, see “Code signing” in the Adobe AIR Security white paper (http://www.adobe.com/go/learn_air_security_wp_en).