I'd definitely recommend you contact Adobe with this. I've never heard of this in 5 years on the forum!
BTW, you DID unzip the downloaded files before you tried to install version 8, didn't you? You can't install the program from inside the zip file.
It also might be worth running a registry cleaner. Something is buggy on your system somewhere.
I love the free system tuner Advanced System Care from IOBit software. It removes temp and malware files and cleans your registry in a single process.
You probably have scraps from a previously installed or failed install of an Adobe product on your drive and or registry. It could be from a trial or even Adobe Air. I just went through this on a couple of machines. The key is to completely clean up after Adobe. It takes a bit of work and you have to do it carefully, but follow the instructions suggested by the fine fellow at http://www.johnrellis.com/psedbtool/photoshop-elements-faq.htm#_Removing_all_traces
I was fighting with it for days before I found this. It cleared up the problem for PSE and PE.
Sorry, this will be of no help but, if it's any consolation, that's exactly the same issue I was faced with - I got to 99% then it just rolled back with no message. I gave up with this ridiculous problem after trying to get it to install possibly 12 times and went back to PPCS3 and PE4.
Hope in time Adobe address this. Can't imagine it's a priority though.
Very stange issue. I like to see what kind of software you installed. Is it Roxio?
PLease clean registry entries for Premiere Elements. Also share SystemInfo?
- Go to Start>All Program>Accessories>System Tools
- Launch System Information
- File>Save As
Save file as TXT and share.
Also share PRE log from temp folder ( Pre8.log)
Hi Nip and Wodehouse,
Can you please follow the below steps and let me know if this helps:
1. Rename the file present at the below location by adding say an "_abc" in its name.
C:\Program Files\Common Files\Adobe\Adobe PCD\cache\cache.db
(Please note, that following this step may require you to accept the End User License Agreement and enter the serial number again for all the Adobe applications currently installed on the machine and running trial of any Adobe application may get expire.)
2. On Windows->Run dialog, type in "%temp%" and delete all the files in the Temp folder.
3. Disable all the Antivirus softwares running on the system for the time duration while we try to install PRE 8.
4. If your PRE installer files are on DVD, then copy the "Adobe Premiere Elements" folder on your desktop.
5. Now go inside the copied folder on your desktop, right click on the Setup.exe and choose the option for Run As Administrator.
6. Follow the on screen instructions and complete the installation.
Once the installation completes successfully, you can enable the Antivirus softwares again on your system.
Let me know in either case.
Best Luck and Regards,
Having the same problem...
Have you found a solution?
@Nip - What kind of machine are you installing on?
Welcome to the forum.
Did you attempt the above steps?
What was the result from each one?
Could well be a cure in there, but as the previous posters have not taken the time to post their tests, we might never know.
Let us all know how it went for you, please.