3 Replies Latest reply on Nov 3, 2009 7:33 AM by ~graffiti

    Acrobat Reader 9 with an Acrobat 5-8 Created Form?

    YohancefChin

      Hello,

       

      I am new to my job working with a ASP application that provides a PDF form (created in Acrobat 5) to users with free form fields the user can fill out. Users have been complaining that when the users upgrade to Acrobat Reader 9 the begin to see a message that "Some features are no longer supported..." and the ability to save a local copy of the file is no longer available. I have 2 questions.

       

      1. Was the ability to save a local copy of a form with user-entered data ever a feature of Acrobat Reader?
      2. Is that an issue that can be corrected by creating the form with the Acrobat 9 Life-Cycle engine or is that a feature that has forever been removed from Acrobat Reader for security or other reasons?

       

      Thanks in advance!

       

      - Yohancef

        • 1. Re: Acrobat Reader 9 with an Acrobat 5-8 Created Form?
          ~graffiti Adobe Community Professional & MVP

          There may be some features that are not supported any more but you may not be using them. That message is just a general warning.

           

          As far as saving the filled in form, Reader on it's own has never been able to do it. You would need the newer version of Acrobat to open and enable these forms so that Reader users can save them. Be warned that this feature is meant for small-time use and has a usage limit of 500 submissions per form. You'll want to read and undestand the EULA before planning on using it.

           

          Or do you mean that they cannot save the unfilled form either?

          • 2. Re: Acrobat Reader 9 with an Acrobat 5-8 Created Form?
            YohancefChin Level 1

            No I was referring to filled in forms.

             

             

             

            So to be clear, the ability to save user filled in information in a form to your local machine as a PDF through Acrobat Reader IS possible, but has to be enabled by opening the form in Acrobat (9 for example) and enabling some feature to allows Reader users to save the information to the PDF file. This feature is limited though and has a 500 use limit per form.

             

             

             

            Does that sound correct? Do you know the name of the feature?

             

             

             

            Thanks!

             

             

             

            Yohancef Chin

             

             

             

             

            Date: Mon, 2 Nov 2009 16:49:54 -0700

            From: forums@adobe.com

            To: yohancefchin@hotmail.com

            Subject: Acrobat Reader 9 with an Acrobat 5-8 Created Form?

             

            There may be some features that are not supported any more but you may not be using them. That message is just a general warning.

             

            As far as saving the filled in form, Reader on it's own has never been able to do it. You would need the newer version of Acrobat to open and enable these forms so that Reader users can save them. Be warned that this feature is meant for small-time use and has a usage limit of 500 submissions per form. You'll want to read and undestand the EULA before planning on using it.

             

            Or do you mean that they cannot save the unfilled form either?

            >

            • 3. Re: Acrobat Reader 9 with an Acrobat 5-8 Created Form?
              ~graffiti Adobe Community Professional & MVP

              YohancefChin wrote:

               

               

               

               

              Does that sound correct? Do you know the name of the feature?

               

               

               

              Thanks!

               

               

               

              Yohancef Chin

               

              Yes. That is correct.

               

              They're called Reader enabled forms.