We are having the same exact problem. Citrix XenApp 5.0 on Windows 2008 64-bit with Adobe Acrobat Standard 9.3.0.
"Failed to load an application resource (Internal Error)" pops up when clicking Edit - Preferences. If we have an adobe PDF file open at that time - it crashes Adobe. Any help would be appreciated.
So I did the following which seems to have stopped both crashes:
In the following directory
C:\ProgramFiles (x86)\Adobe\Acrobat 9.0\Acrobat\plug_ins
I renamed Accessibility.api and ReadOutLoud.api files to Accessibility.api.bak and ReadOutLoud.api.bak. The PDF files that used to crash adobe no longer crash it after renaming Accessibility.api and the Edit - Preferences menu started working after renaming the ReadOutLoud.api. So it appears that those 2 plugins were causing those issues.
I followed your advice and it worked like a charm. Thank you. I wish there was an easier fix than having to do that...
I encountered a similar problem in Acrobat Pro version 9.3.1, where I could not access Preferences. I had already moved Accessibility.api out of the plug_ins folder because of another issue, and when I also moved ReadOutLoud.api out of the plug_ins folder, I was able to access Preferences. That made me wonder whether Accessibility.api was involved with the Preferences problem, so I copied Accessibility.api back into the plug_ins folder and Preferences still worked. The culprit appears to be ReadOutLoud.api.
Any chance I can get a crash dump with this please?
Has anyone tried this with a newer Acrobat/Reader version (ie. v11)?
I quickly tried this using XenApp 6 + Reader 11 and Acrobat 11 via Preferences and saw no crashes.
Any specific directions on how to reproduce this would be also valuable.
Please feel free to reach out to me at Adobe.