1 Reply Latest reply on Nov 3, 2009 9:51 AM by Mylenium

    After effects trial install error

    benitez69

      On the install of the evaluation version of "After Effects CS4" and after the "checking system profile" box is displayed, another dialog box with the error "Critical Errors were found in setup. Please see the setup log file for details." After clicking this box the install terminates. I can't find any setup log file to check what the error might report.

      I am using a 32 bit system with Vista.

      Any ideas why this is happening and how to fix it.

       

        • 1. Re: After effects trial install error
          Mylenium Most Valuable Participant

          The logs are located in C:\Program Files\Common Files\Adobe\Installers. In any case, I'm sure this could be solved without the logs. Is there any other Adobe software on your system? If so, it may need to be uninstalled or at least "cleaned" using the CS4 Clean Script from the support pages. Also provide a few moire details about your computer. Maybe you are also running low on disk space or have a permission issue (Are you running as administrator?).

           

          Mylenium