3 Replies Latest reply on Nov 3, 2009 9:52 PM by -Subbi

    PE8 editor shuts down with no error message.

    I--J5--I Level 1

      Hello.  I am having problems with Premiere Elements 8.  When I click on a compatible avi, mov, or wmv file to edit with PE8, the program shuts down with no error message.  I have tried with different files and different formats that all are supposed to be compatible.  I have installed, uninstalled, and installed the program several times.  Can anyone offer help?  I have also gone through the trouble shooting steps.

       

      Thanks,

       

      Jack

        • 1. Re: PE8 editor shuts down with no error message.
          Steve Grisetti Adobe Community Professional

          It's hard to say without knowing more about your system's hardware, operating system and the type of camcorder your video is coming from.

          • 2. Re: PE8 editor shuts down with no error message.
            I--J5--I Level 1

            Thanks for responding Steve.  I should know better; I think frustration sat in :).  The camera most of my video is shot with is a Sony Handycam DCR SR80 hard drive.  I now have Dazzle and may begin to use that for capturing.  If I can get PE8 to work for me, I will certainly try to capture with it's software.

             

            Thanks,

             

            Jack

             

            Elements Organizer 8.0.0.0

            Core Version: 8.0 (20090905.r.605812)

            Language Version: 8.0 (20090905.r.605812)

             

            Current Catalog:

            Catalog Name: My Catalog

            Catalog Location: C:\Documents and Settings\All Users\Application Data\Adobe\Elements Organizer\Catalogs\My Catalog\

            Catalog Size: 35.7MB

            Catalog Cache Size: 347.9MB

             

            System:

            Operating System Name: XP

            Operating System Version: 5.1 Service Pack 3

            System Architecture: AMD CPU Family:15 Model:11 Stepping:2 with MMX, SSE Integer, SSE FP

            Built-in Memory: 2GB

            Free Memory: 2GB

             

            Important Drivers / Plug-ins / Libraries:

            Microsoft DirectX Version: 9.0

            Apple QuickTime Version: 7.64

            Adobe Reader Version: 9.2

            Adobe Acrobat Version: Not installed

             

            CD and DVD drives:

            E: (LITE-ON DVDRW BUS: 1 ID: 1 Firmware: SHM-165H6S)

            J: (HP DVD BUS: 1 ID: 1 Firmware: Writer)

             

             

            Jack G. Stevenson

            jack-stevenson@cox.net

            949-278-6775

            • 3. Re: PE8 editor shuts down with no error message.
              -Subbi Adobe Employee

              Check disabling the GPU playback option from the "Edit>>Preferences>>Genaral" option. There seem to be some issue with the player here.

               

              EM