1 2 Previous Next 49 Replies Latest reply: Jan 10, 2014 1:05 PM by dorschfisch-SwNrHz RSS

    McAfee installed when updating Reader

    tsongas

      Does anyone at Adobe realize how stupid and annoying it is that McAfee gets installed when updating Reader, unless you uncheck a box?  I live in Fremont and really feel like walking down to Adobe's headquarters and getting in someone's face about it.  Ditto for Flash updates, Google toolbar, etc.

        • 1. Re: McAfee installed when updating Reader
          Bernd Alheit MVP

          Adobe Reader doesn't install McAfee. Mc Afee isn't a Adobe product.

          • 2. Re: McAfee installed when updating Reader
            ~graffiti ACP/MVPs

            tsongas wrote:

             

            Does anyone at Adobe realize how stupid and annoying it is that McAfee gets installed when updating Reader, unless you uncheck a box?

            Where did you download it from. That isn't an option that I've ever seen.

             

            tsongas wrote:

             

            I live in Fremont and really feel like walking down to Adobe's headquarters and getting in someone's face about it.

            Feel free but, I've been there. There doors are all locked and no one will answer.

            • 3. Re: McAfee installed when updating Reader
              Claudio González MVP

              Bernd Alheit wrote:

               

              Adobe Reader doesn't install McAfee. Mc Afee isn't a Adobe product.

              And you forgot to mention that McAfee is not a product either, same as Adobe isn't a product...

              • 4. Re: McAfee installed when updating Reader
                Gre K

                Despite what the other responders have said, the Adobe Reader installer is most certainly installing McAfee Security Scan. I installed exactly one item last week: Adobe Reader. After the install was complete, I had two new items: Adobe Reader and McAfee Security Scan.

                Moreover, in my Control Panel -> Programs and Features, the install dates are the same for Adobe Reader and McAfee Security Scan.

                 

                I bet it's related to the new big Adobe-McAfee alliance announced 2 months ago:

                http://www.adobe.com/aboutadobe/pressroom/pressreleases/200909/McAfeeIncandAdobetoProvideI ntegratedSecuritySolutions.html

                 

                Now does anyone believe us?

                • 5. Re: McAfee installed when updating Reader
                  ~graffiti ACP/MVPs

                  Gre K wrote:

                  I bet it's related to the new big Adobe-McAfee alliance announced 2 months ago:

                  http://www.adobe.com/aboutadobe/pressroom/pressreleases/200909/McAfeeIncandAdobe toProvideIntegratedSecuritySolutions.html

                  Maybe but doubtful.

                   

                  That announcement concerns the LiveCycle server products which is a secure digital rights management solution. I can see them teaming up with McAfee on that easy enough but forcing people without their knowledge to download the McAfee product with Reader wouldn't even be worth their time.

                   

                  Not to mention it would be illegal. They have to warn you about it. So if they DO make you download McAffee with Reader, you'll at least see it buried in the user agreements (available in the Reader download area I believe) which, it isn't.

                   

                  Now, if it was downloaded with a Windows update, I wouldn't be surprised.

                  • 6. Re: McAfee installed when updating Reader
                    Gre K Community Member

                    if you go to http://get.adobe.com/reader/ from a Windows Vista PC (and maybe other versions of Windows), it's right there plain as day.

                    (They must be doing OS detection, because if I go to that URL from my Mac, it yields a different page.)

                     

                    If you scroll down: "Install McAfee (optional)" is prechecked. Unfortunately, when you update from within a previous version of Reader, it does not take you to this page to allow you to opt out.

                    • 7. Re: McAfee installed when updating Reader
                      ~graffiti ACP/MVPs

                      Gre K wrote:

                       

                      if you go to http://get.adobe.com/reader/ from a Windows Vista PC (and maybe other versions of Windows), it's right there plain as day.

                      (They must be doing OS detection, because if I go to that URL from my Mac, it yields a different page.)

                       

                      If you scroll down: "Install McAfee (optional)" is prechecked. Unfortunately, when you update from within a previous version of Reader, it does not take you to this page to allow you to opt out.

                      Well that's what I was wondering. Interesting to say the least.

                       

                      I did the update (both Mac and Windows) and never got it though. Again, I would think they would have to warn you (even if it's not in an obvious spot) before they have you install a completely different application then what you are updating but...

                       

                      Edit: After looking around a little, it appears to have something to do with the latest PDF vulnerability. Might be a good idea to have it since it looks like it's tailor made to find malicious PDF files.

                      • 8. Re: McAfee installed when updating Reader
                        mat chavez

                        Gre K wrote:

                         

                        if you go to http://get.adobe.com/reader/ from a Windows Vista PC (and maybe other versions of Windows), it's right there plain as day.

                        (They must be doing OS detection, because if I go to that URL from my Mac, it yields a different page.)

                         

                        If you scroll down: "Install McAfee (optional)" is prechecked. Unfortunately, when you update from within a previous version of Reader, it does not take you to this page to allow you to opt out.

                         

                        Bingo.  It does NOT tell you McAfee products will be installed.  I intentionally did NOT want a second AV program on my machines, and now I have a dozen boxes where I have users asking me what this McAfee stuff is.  It's intrusive, and all I was guilty of doing was choosing to update within Reader 9.0.

                         

                        This is aggravating.  I'm trying to keep up with a format riddled with security issues, doing my best to keep malware from spreading, and Adobe takes advantage by "marketing" its own form of malware.  Not cool.  I have enough performance-killing apps on my windows boxes to make up for a severe lack of security.  I don't need superfluous apps nagging users and trying to get someone to pay.  I have enough malware doing that, thanks.

                         

                        Very weak, A.

                        • 9. Re: McAfee installed when updating Reader
                          CruzinJohnx

                          Very weak is an understatement. I am incenced to have to clean up after adobe, AGAIN. At first I didn't know how it got installed. Imagine how that feels, carefully running a high priority production PC and then suddently bammo - mcAfee is poping up in my face - is it spyware, malware, how the %$^&*( does one know. Do I trust the uninstall program??

                           

                          I though guys like m cafee were in the business of PREVENTING **** from being installed on one's computer.

                           

                          And another thing, this stupid screen editor doesn't show where the cursor is, how lame.

                          • 10. Re: McAfee installed when updating Reader
                            annoyed231

                            to those who say it isn't happening..

                            G'dammit.. It is !!

                            I only registered here because I am so angry.

                            I hate McCafee.

                            Dell won't let me buy a computer without McCafee crap installed .

                            Now I go to update my Adobe reader owing to a Firefox prompt and without any warning at all I see I am getting more McCafee crap on my computer.

                            I didn't even have the option to uncheck a box. !!!!

                            WTF !!!

                            Adobe better smarten up on this one.

                            • 11. Re: McAfee installed when updating Reader
                              annoyed231 Community Member

                              someone said "might be a good idea because its tailor made for pdf files"

                               

                              NO IT ISN'T A GOOD IDEA.

                              McCAFEE IS NEVER A GOOD IDEA !!

                               

                              This is really infuriating

                              • 12. Re: McAfee installed when updating Reader
                                CruzinJohnx Community Member

                                Lets get down to the real issue. If you approve an update of a program you cannot be expected to go searching to see if that approval is taken as approval to install some other software.If that was the case, the approval for one software will always involve digging to see if approval for anotherh software install was implied. One approval cannot be taken as an approval for installation of two applications.

                                 

                                Such an approach is dishonest, deceitful, unconscionable and departs from fair trading practices, as I understand them. It is expecially dangerous to allow a second program to install, because that might create instabilities or conflicts in the user's PC, such as reduced performance.

                                 

                                So if you suddenly find McAfee popping up, now you know why. Add you frustration here. Perhaps you are searching for 'secret install of mcacfee or macafee spyware, or unapproved install of mcafee - hopefully you can find this thread and record your protestations.

                                • 13. Re: McAfee installed when updating Reader
                                  mamosa_09

                                  I agree with all the previous posts about the installation of McAfee because it happened to me too! I also feel that it is dishonest and a pain in the ***.

                                  • 14. Re: McAfee installed when updating Reader
                                    MichaelKazlow ACP/MVPs

                                    If you are against the installation of secondary software then there are many ways to make your feelings known to Adobe:

                                     

                                    1) https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

                                     

                                    2) A well reasoned letter sent to the CEO:

                                     

                                    Adobe Systems Incorporated
                                    345 Park Avenue
                                    San Jose, CA 95110-2704

                                    • 15. Re: McAfee installed when updating Reader
                                      infinitywraith

                                      I registered just to complain about the same thing.

                                       

                                      And to the first two ignorant replies on this post, screw you! You try defending Adobe on something you have no knowledge about!

                                      • 16. Re: McAfee installed when updating Reader
                                        ddb6081

                                        This same thing happened to me when updating 4 different computers.  NO CHECK BOX, it

                                        just installed the McAfee ****.

                                         

                                        This is ridiculous.  What the hell are they doing?  If I want McAfee, I'll go buy it.  McAfee is crap and I agree with the poster who also stated this.  I am now using Norton 2011 and was using 2010 version.  Norton has cleaned up their act and the software is no longer the resource hog it use to be and it's been getting very high ratings.

                                         

                                        But back to the issue:  What the hell is Adobe pulling?  So I then had to go back in and remove McAfee.  Wonder how much crap is still residing on the systems that the windows uninstall feature can't remove?

                                         

                                        Very ticked off!!!

                                        • 17. Re: McAfee installed when updating Reader
                                          Jamie McDaniel

                                          Stop installing McAfee with Adobe Reader!  I'm a big fan of Adobe's (being a Flash developer and all) but seriously, who is making these decisions at Adobe? 

                                           

                                          VMware FusionScreenSnapz004.jpg

                                          • 18. Re: McAfee installed when updating Reader
                                            pwillener ACP/MVPs

                                            Jamie McDaniel wrote:

                                             

                                            Stop installing McAfee with Adobe Reader!

                                             

                                            But you are installing it!  The download links to the installers and updaters without bundled software are posted multiple times every day in this forum, yet people keep using the DLM and get unwanted software delivered with it.

                                             

                                            Don't complain to us; complain to yourself, or complain to Adobe.

                                            • 19. Re: McAfee installed when updating Reader
                                              annoyed231 Community Member

                                              But you are installing it!  The download links to the installers and updaters without bundled software are posted multiple times every day in this forum, yet people keep using the DLM and get unwanted software delivered with it.

                                               

                                              Don't complain to us; complain to yourself, or complain to Adobe.

                                               

                                              You may not have read the whole thread.

                                              Many people have felt the need to go to the trouble of registering solely to add their voices to this topic.

                                               

                                              I know what happened to me.

                                              Several others had the identical experience.

                                               

                                              Gre K

                                              mat chavez

                                              cruizinJohnx

                                              mamosa  09

                                              infinitywraith

                                              Daiseyoops

                                              Jamie McDaniel

                                               

                                              Are we all either stupid or liars ?

                                               

                                               links to the installers and updaters without bundled software 
                                              are posted multiple times every day in this forum

                                              We were supposed to find this forum before we updated Reader ?

                                              I had never heard of this forum until this happened.

                                               

                                              I joined thinking that since the OP's post was already here perhaps there was some interest in this. I also thought Adobe representatives would monitor these forums and make the appropriate changes.

                                               

                                              It happened to me in June of this year and it appears that no changes have been made.

                                               

                                              https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform was suggested above.

                                               

                                              I will send them a link to this thread.

                                              Maybe it will make someone there sit up and take notice.

                                               

                                              Message was edited by: annoyed231 to reformat the second quote

                                              • 20. Re: McAfee installed when updating Reader
                                                annoyed231 Community Member

                                                MichaelKazlow wrote:

                                                 

                                                If you are against the installation of secondary software then there are many ways to make your feelings known to Adobe:

                                                 

                                                1) https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

                                                 

                                                2) A well reasoned letter sent to the CEO:

                                                 

                                                Adobe Systems Incorporated
                                                345 Park Avenue
                                                San Jose, CA 95110-2704

                                                 

                                                 

                                                Sigh.

                                                 

                                                It didn't look like a complaints dept. to me

                                                • 21. Re: McAfee installed when updating Reader
                                                  MickiTee

                                                  I've just upgraded my Adobe reader plug-in for Firefox as a result of a Plug-in check. I was astonished to see that an extra item, Macafee Security Scan

                                                  was downloaded as well and then installed without my being asked. I've just wasted all this time uninstalling this item and re-booting my netbook. I'm fuming that this occurred. Not only has this software been installed without my permission but it is from a vendor I would not, under any circumstances by a product from.

                                                   

                                                  Much more importantly, it could seriously interfere with the Internet Security package I have installed. As the brainboxes at Abode should know you can only have one Internet Security package (Antivirus, firewall, antispam et all) running at a time. How irresponsible can a company of Adobe's standing get?

                                                  • 22. Re: McAfee installed when updating Reader
                                                    annoyed231 Community Member

                                                    MickiTee wrote:

                                                     

                                                    I've just upgraded my Adobe reader plug-in for Firefox as a result of a Plug-in check. I was astonished to see that an extra item, Macafee Security Scan

                                                    was downloaded as well and then installed without my being asked. I've just wasted all this time uninstalling this item and re-booting my netbook. I'm fuming that this occurred. Not only has this software been installed without my permission but it is from a vendor I would not, under any circumstances by a product from.

                                                     

                                                    Much more importantly, it could seriously interfere with the Internet Security package I have installed. As the brainboxes at Abode should know you can only have one Internet Security package (Antivirus, firewall, antispam et all) running at a time. How irresponsible can a company of Adobe's standing get?

                                                    You probably won't get much help here.

                                                    I have done my due diligence on the adobe forum pages and it appears that obfuscation and denial are paramount here.

                                                    Users like ʇǝq ɹǝuı11ıʍ seem to be willing to do handflips to defend adobe and its practices.

                                                    • 23. Re: McAfee installed when updating Reader
                                                      ~graffiti ACP/MVPs

                                                      annoyed231 wrote:


                                                      Users like ʇǝq ɹǝuı11ıʍ seem to be willing to do handflips to defend adobe and its practices.

                                                      You can burn Adobe's practices all you want (in fact, I would join you. I hate the practice of bundling software as well) but Pat has not "defended" anything as far as I can tell. He has simply explained what was happening in a few threads and has mentioned that he thought the practice was deplorable. If you think "deplorable" means "acceptable", you may want to update your dictionary.

                                                       

                                                      At any rate, not a good idea to trash talk one of the more helpful people in these FREE forums that are run by USERS and not ADOBE.

                                                      • 24. Re: McAfee installed when updating Reader
                                                        annoyed231 Community Member

                                                        ~graffiti wrote:

                                                         

                                                        annoyed231 wrote:


                                                        Users like ʇǝq ɹǝuı11ıʍ seem to be willing to do handflips to defend adobe and its practices.

                                                        If you think "deplorable" means "acceptable", you may want to update your dictionary.

                                                         

                                                        At any rate, not a good idea to trash talk one of the more helpful people in these FREE forums that are run by USERS and not ADOBE.

                                                        Graffiti you are responding to someone who has arrived on the shores of this forum solely in response to one issue.

                                                        Every thread I have found relating to this issue has a response by ʇǝq ɹǝuı11ıʍ and in each he intimates that the people who have had these issues are at fault.

                                                        Perhaps he is helpful regarding other issues. I don't know.

                                                         

                                                        I appreciate that these are user run forums. I frequently arrive at user run forums and find them very helpful.

                                                        If you would carefully read the posts condemning Adobe's practices in this regard you might begin to see a thread.

                                                         

                                                        I don't see any instance in this thread where the word deplorable is used but in any case; one could still condemn something as deplorable while denying it exists and it appears there is a lot of denial happening here.

                                                        • 25. Re: McAfee installed when updating Reader
                                                          ASG_Captivater Community Member

                                                          The same thing happened to me and makes me extremely angry especially because it wasn't even an option or one that was so well hidden that someone who is quite used to dodging the nuisance of extra applications getting downloading could miss.

                                                           

                                                          While using Adobe Reader a pop-up came up directed from the Adobe website (or appeared to be) which instructed that Adobe Reader X was available with more features and did I want to download it.  I did.  When the download manager completed it said that Adobe Reader had been installed along with McAffee which I immediately de-installed.

                                                           

                                                          Have some respect Adobe.  Don't push other products on us - if you want to promote them fine but at least give us the choice of what to install and what not to.

                                                          • 26. Re: McAfee installed when updating Reader
                                                            Heitman Architects

                                                             

                                                            I had this problem today while installing Adobe Reader X. The major problem I have is that it did not ask me if I wanted to install McAfee Security Scan Plus or not, it just installed it. This should be illegal!!! I do not mind if they ask, but installing without my permission is truly wrong.

                                                             

                                                             

                                                             

                                                            Two things I can see going wrong; #1 it slows down my computer & #2 it opens up the chance for viruses to exploit the software. I already have virus protection & DO NOT WANT "McAfee Security Scan Plus" ON MY COMPUTER!!!!

                                                             

                                                            Adobe you need to fix this!

                                                             

                                                             

                                                             

                                                            Josh Delcore

                                                            • 27. Re: McAfee installed when updating Reader
                                                              Inachuu

                                                              Not just a problem but can be a major issue for compliance issues at companies where some

                                                              employees must have admin rights to do their job and pc already has a corporate version of Mcafee installed and seeing extra Mcaffee product short cuts can and will drive helpdesk tech crazy thinking its malware or worse a trojan and force them to reimage pc back to new and clients starts whole issue all over again.

                                                               

                                                               

                                                              It is a nightmare that has already happened for my helpdesk crew and this prechecked install 3rd party software is a bad choice in a major way.

                                                              • 28. Re: McAfee installed when updating Reader
                                                                ASG_Captivater Community Member

                                                                The same thing happened when I updated to the latest flash player version.

                                                                Is there anything we can do?

                                                                This isn't right.  Adobe must stop this practice.

                                                                • 29. Re: McAfee installed when updating Reader
                                                                  Felderburg

                                                                  This is definitely a problem.  On my home computer, on Chrome, I was able to uncheck the "install McAfee" box.  HOWEVER, at work, using Firefox, there was NO box.  Adobe installed a Firefox addon to install Reader, and I had to restart Firefox to get it to work.  As soon as Firefox restarted, the Adobe add on started - and when I looked at it, it had already installed McAfee.  NO option to turn it off, NO box to check, NOTHING to do but uninstall McAfee.  Which, thankfully, I was able to do swiftly and without it mucking anything up.

                                                                  • 30. Re: McAfee installed when updating Reader
                                                                    ASG_Captivater Community Member

                                                                    Let's start a facebook page to register the number of people who find this offensive.

                                                                    If Egypt can over turn their government using facebook we should be able to stop Adobe and MacAffee from force feeding us software.

                                                                    • 31. Re: McAfee installed when updating Reader
                                                                      RobinBettridge

                                                                      I've just found this thread as a result of a Google after having seen McAfee being installed - Yes, after all this time I was unaware!

                                                                      I innocently took an update from within Firefox and got no warnings.

                                                                       

                                                                      The point about software installation in corporate environments is something I'd like to emphasise. Licence concerns and software clashes....

                                                                       

                                                                      As a consumer, I'm getting more annoyed by bundled products being offered and needing to be unticked but this unwarned, unchecked, forced download and installation is exceptional for giving no option.

                                                                       

                                                                      Whilst taking software "push" to the next level, Adobe have done it with not just the sort of benign product which can be removed cleanly, they've done it with McAfee.... A product which has achieved stellar notoriety as an invasive product which is difficult to remove.

                                                                       

                                                                      To mess with people's chosen virus and intrusion prevention is a very risky business - Have Adobe's lawyers been told what the marketting people are up to?

                                                                      • 32. Re: McAfee installed when updating Reader
                                                                        eriqc Community Member

                                                                        I also just found this thread as result of Google search ("adobe install mcafee annoying" to be specific"). As a tech who frequently sets up computers and downloads/updates Adobe software, the auto-selected McAfee option box is downright irritating. Not only is McAfee one of the worst AntiVirus tools (didn't Comcast recently cancel their contract with McAfee after thousands of their customers lost data directly due to the "free" McAffee software?), but to make it so that the option is very easy to miss for the average person simply updating software is downright aweful.

                                                                         

                                                                        Adobe really needs "fix" this...or at least make the box UNCHECKED by default.

                                                                        • 33. Re: McAfee installed when updating Reader
                                                                          wildwood ladybug

                                                                          Please point me to those "download  links to the installers and updaters without bundled software which are posted  multiple times every day...."

                                                                           

                                                                          I can't find them and I need to be able to point my clients to a download of the PDF reader that will not trick them into installing the dreaded McAfee.

                                                                          • 34. Re: McAfee installed when updating Reader
                                                                            SheByte

                                                                            This happened to me also and I did not see any checkbox option on download!!! Infuriating to say the least. This is not only annoying, but potentially destructive to your computer. Having more than one security installed causes conflict and possible system instability. Hope they get sued by someone whose computer crashes because of this!  

                                                                            • 35. Re: McAfee installed when updating Reader
                                                                              waforum123 Community Member

                                                                              This also just happened to me and I did not see any opt-out box. Totally non-customer oriented approach to their customers!

                                                                              • 36. Re: McAfee installed when updating Reader
                                                                                370H55V Community Member

                                                                                Business 101:

                                                                                Server space and bandwidth ARE NOT FREE, so there are two options for something as downloaded as Reader.

                                                                                1. Start charging for something everyone needs to read PDFs, which will go over like a fart in an elevator... or

                                                                                2. Get someone like McAffee (which I'll agree is a terrible choice) to pay for the bandwidth by adding a download of their crappy free virus scan software with the Reader download and leave it up to the end user to uncheck the box or get something they don't really like or want (or need).

                                                                                 

                                                                                Personally I've never had it download with a new version of Reader, but then I stop and read EVERY box that pops up during the process before I click agree of OK anywhere.

                                                                                 

                                                                                All the griping here won't change this. Adobe doesn't really want to charge a buck or two to everyone who downloads Reader and this is how they keep from doing it, whether anyone likes it or not.

                                                                                • 37. Re: McAfee installed when updating Reader
                                                                                  ASG_Captivater Community Member

                                                                                  There is no opt out option. That is the basis of our complaint if you'd bother to read it and not with business reality we have all grown accustomed to.

                                                                                   

                                                                                  Sent from my iPod

                                                                                  • 38. Re: McAfee installed when updating Reader
                                                                                    CruzinJohnx Community Member

                                                                                    Agree. The problem the normal notification about the install is absent. We

                                                                                    all know by now how this kind of notification takes place. The normal

                                                                                    practise was not followed. Therefore this is a deliberately disceitful

                                                                                    tactic. Shame on Adobe. For allowing it, or for not auditing the process.

                                                                                    Either way, Adobe should fess up.

                                                                                    • 39. Re: McAfee installed when updating Reader
                                                                                      wildwood ladybug Community Member

                                                                                      Off course the "reader" is free. Adobe makes money when they sell the software that creates PDF files at a hefty price. If they did not give away the reader for free then so many people would just refuse to read the documents and then the popularity and universatility of the program would cease to be. They then could not sell the program at all.

                                                                                       

                                                                                      I own Adobe Acrobat (the PDF creator) and enjoy using it. But if my clients get frustrated and start refusing to get the reader...... then I will have no incentive to continue using or buying future upgrades of this software.

                                                                                       

                                                                                      I have no problem with Adobe having a large advertisment for McAfee or who ever they wish, on their page, the problem is with the deceitful and sneeky way they try to trick people into downloading the McAfee crap.

                                                                                       

                                                                                      If Adobe isn't careful they are going to get a bad reputation like McAfee already has.

                                                                                       

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