6 Replies Latest reply on Jan 16, 2014 3:15 AM by sjpt

    Too many authorisations

    melvyn123

      I have had two tickets open to get my accounts unlock as they have too many authorisations error and still no one has responded after 5 days anyone know how to get this resolved ??

       

      I can see how amazon will win the ebook war if adobe dont pull their finger out and provide decent support to consumers.

        • 1. Re: Too many authorisations
          Jim Lester Level 4

          I'm sorry you are having a hard time.  If you post the case #'s, I can see what's happening and mention the problem to the support management and see if we can get the problem solved for you.

          • 2. Re: Too many authorisations
            melvyn123 Level 1

            hi thank you any help would be apreciated the case#0181258531  i know why its locked, i upgraded the firmware on my cool-er ereader and it stopped registering with adobe so i deregistered and reregistered too many times till i got E_ACT_TOO_MANY_ACTIVATIONs.

             

            I really really need my activation coutn reseting, support came back to me but were asking me for my ID and password is this normal that is hould have to give my password?

             

            all i want is access to my ebooks again :-) please.

            • 3. Re: Too many authorisations
              Jim Lester Level 4

              It's currently marked as 'Pending Customer Action' so they are waiting for something for you (check your message box to see if there is any notes there)  In the mean time send me a private message with your AdobeID (it's not in the records I can look at ), and I'll go fix your activation count for you.

              • 4. Re: Too many authorisations
                AlbusTeck Adobe Employee

                The activation has been reset.

                • 5. Re: Too many authorisations
                  robinmiller123

                  Can mine be reset too? I'm getting the "too many authorizations" error but now have only 3 devices.

                  • 6. Re: Too many authorisations
                    sjpt Level 4

                    They won't reset as a result of a post on this forum.

                     

                    Adobe Live Chat: http://www.adobe.com/support/chat/ivrchat.html,

                    or as a slight short cut try http://helpx.adobe.com/contact.html?product=digital-editions&topic=using-my-product-or-ser vice

                    Choose topic ‘'Signing into my Account' , and then click on 'I still need help';

                    then you should see 'Chat with an Agent' at the bottom of the page.

                    Depending on screen resolution, you may need to scroll down a bit to see the Chat with an Agent' bit, just under 'Ask our Experts'.

                    'Ask our experts' will indeed just lead you back to this forum.

                    Sometimes you will get ‘Sorry! All agents are busy— please check back soon.’

                    Don’t refresh the page, just hang on and it should eventually go to ‘Chat Now, and agent is available’.

                     

                     

                    They can reset your authorizations, and then you must reauthorize any devices you still need.

                    (Unfortunately, Adobe haven’t got round to an admin website for viewing and editing authorizations.)

                     

                     

                    Some of the representatives haven't been properly trained and don't know what to do (and claim there is nothing they can do);

                    in that case the only way seems to be to give up that chat and try another session hoping for a properly trained representative.

                     

                     

                    If your problem is with another device using Overdrive, Bluefire, Aldiko or similar third party app, it is recommended not to mention that app when on the chat, just mention that you have run out of authorizations  (E_ACT_TOO_MANY_ACTIVATIONS) .  Thanks to AJP_Bear for that tip.