Sometimes when I save my documents I get a dialogue box that says "an unknown error has occurred." I'm not sure why I'm getting it and I don't get it all the time. I have Windows Vista and have installed the whole Creative Suite, but am only having the problem with Illustrator. I have reinstalled Illustrator, that didn't work, reset preferences, that didn't work. I thought maybe it was only occurring on the files which I take to work and modify on my mac and then try to bring them back to the PC, but that's not the problem either. Any suggestions? I would be extremely grateful!
You should be aware that with Vista you may need to restart the PC before you restart Illy after moving/resetting the preferences; otherwise you may still have the same.
my computer has been restarted many times since i've actually reset the preferences. however, i just now restarted and "started fresh" and it saved it, no problem. i just wonder if i'll have to restart every time i get that message. thanks, it was helpful just the same!
I believe you should: the restart must be before Illy is opened, or the preferences will just revert. If it does not help, you will know it.