2 Replies Latest reply on Nov 8, 2009 3:20 PM by mtmrop

    More AIR Installation Problems

    mtmrop

      Hi Everyone,

       

      It seems i'm not alone in this - I can't seem to install Adobe AIR. It keeps saying that "An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator."

       

      Looking around this and other forums,  I ran the Windows Uninstaller prorgramme but that didn't get me any further.

       

      Log file is below:

       

      Performing runtime install
      UI SWF load is complete
      UI initialized
      starting user confirmation
      Version of this installer: 1.5.2.8900
      Installation type: new
      starting elevated install
      subinstaller: starting install
      subinstaller: Scheduling runtime installation operations
      subinstaller: uninstall scheduled for 1.0.4, 1.0.6, 1.0.5
      subinstaller: Installed Product GUID:  is same:false
      subinstaller: Beginning runtime installation
      subinstaller: Beginning install
      subinstaller: Installing c:\users\xxx\appdata\local\temp\air5051.tmp\setup.msi
      subinstaller: Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
      subinstaller: Rolling back install of c:\users\xxx\appdata\local\temp\air5051.tmp\setup.msi
      subinstaller: Rollback due to error complete
      subinstaller: error during install: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
      Failed during elevated install: error 0 1603
      runtime install entering error state: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
      begin quitting

       

      Anybody got any ideas on how to progress? It's getting important since there is some software i need to use tomorrow that depends on AIR.

       

      OS is Vista x64.

       

      Thanks in advance for any hints

       

       

        • 1. Updates
          mtmrop Level 1

          Well, it seems obvious (to me) from installation log that there are traces of three previous versions of Air on my PC.

           

          Reading a post from TJ Downes (http://forums.adobe.com/message/1004357#1004357) , going through the registry and eliminating all things Adobe Air seemed a sensible course of action.  Did that and no change. Installation log comes out exactly as above.

           

          Searching the registry for the keys given in the post didn't give any results.

           

          Still can't install. Very stuck.  Somebody, please help!!

          • 2. Re: More AIR Installation Problems
            mtmrop Level 1

            From Event Viewer:

             

            Product: Adobe AIR -- Error 1402. Could not open key: HKEY_LOCAL_MACHINE32\Software\Adobe\Adobe AIR\FileTypeRegistration. System error 5. Verify that you have sufficient access to that key, or contact your support personnel.

             

             

            Unless I'm missing something, there is no "HKEY_LOCAL_MACHINE32", let alone the path or key it wants.

             

            WTF?!?!