I'm having trouble with the Open a URL or file option when I publish to .SWF.
Issue: I've set the On success for a Button to the Open a URLoption, published the project to .SWF file, and the URL won't launch.
Expected result: When I run the video and click on the Button, I expect to hear the "click" sound and then the URL will launch (in the existing or new window, depending on my settings).
Actual result: When I run the video and click on the Button, I hear the "click" sound but the URL does NOT launch.
I've tried lots of different options (see below) and still can't get the URL to launch in a published .SWF. Options include:
Publishing the project and/or viewing the video on different machines.
I'm using Captivate 4.0.1 Build 1658 and Windows XP Pro v2002 SP3.
Here's the kicker. The EXACT same project, works as expected when I publish to .EXE.
Has anyone else run into this problem? If so, how do I fix it?
When you log into the forums, you see the main Captivate page as partially shown below:
If you click the link for Frequently Encountered Issues, you will likely find the answer to your question. It's issue number five. The link below should display the page at that issue.
Helpful and Handy Links
Thanks Rick. That'll work for local files.
Is the problem when the target URL is in a different location than the original file? E.g., Original video is at http://abc.com/.... and URL directs to http://xyz.com? or will the problem go away if the original video and target are on the same site? E.g., Original video at http://abc.com/original.swf and URL directs to http://abc.com/links_from_video.htm.
We're eventually going to post the video to our corporate website for clients to view/access. I hope the viewers won't have to hop through this hurdle too cause I doubt they'll have the patience (nor do want to have to give them the explanation).