Clarification - the new captures do not have an added blue edge. They just don't have an edge added.
Perhaps you just need to adjust the slide quality? You might try selecting all the slides with the black edge, then right-click and choose a different video quality.
However, I suppose it would be helpful to know whether you see the black edge in the editor. Additionally, what mode of recording was used? (Slide-by-slide) or Full Motion capture?
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I tried changing the video quality and it made no difference (currently set to High Quality).
Yes, the black edge shows up in the editor and is still there in the published files. I'm okay with the black edge - it looks fine. I just want consistency. Since I have about 20 simulations with a black edge, and I'm working on the final one for a single project, I'd like the most recent captures to have the edge, rather than having to mess with the previous simulations.
I use slide-by-slide recording.
I have Captivate on my home and work PC, and I get the black border on my home PC, but not on my work PC. Conversely, my husband gets the black edge on his work but not his home PC. However, I USED to get the edge on my work PC. (And, I cannot do the recordings from my home PC because they are for an application on my company's Intranet, which I can only access from my work PC.) All are version 4.
Oh yes, and both home and work PC are Captivate 4.0, Build 1596.
Most interesting situation. Not one I recall ever seeing here before.
Admittedly, I'm stumped. I'm inclined to believe it's got something to do with graphics and/or color settings. (Number of colors configured for the OS, graphics effects, etc)
I'm assuming here that when you view the systems that seem to produce the black edge, that the windows appear with no black edge? There isn't by chance a Highlight Box surrounding the window is there? What does the Timeline show for the affected slides?
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Hi there. No, there is no black edge or highlight around the regular window. It's something that only shows up in the Captivate slides. It shows up immediately in the slides after capture, on every slide. I think I noticed the change once I upgraded to Captivate 4, and I assumed it was just a feature of the new version of Captivate.
So is anybody else getting this black edge using Captivate 4? It's a little strange that I am seeing this on both computers, and that two of my colleages at work also get the black edge on their captures, yet nobody else does. Is there anybody else there getting this?
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This is not a captivate issue. This issue happens when the company your working for sends out updates for Windows. Some of the updates also reset or change you windows defaults. This will happen when you are browsing the web too. As a web site devleoper I can send an applet to you computer that will reset your default settings so My web page can display as I say.
Most advance web developers do not do this to you anymore however there are un-trusted sites that do.
The only fix is to make sure you do a reset of you windows settings. You might also ask you company tech to check the resent updates for this issue. For example if you installed the google toolbar lately this happened.
Hope this helps.
Thanks Irish_pepper. I ended up installing the Adobe e-Learning Suite (which includes Captivate) on my work computer, and with the reinstatallation, the black outline started appearing again. Since this is consistent with all my other captures, I'm happy with it.
If I run into the problem again, I'll try resetting my Windows settings. Can you tell me how to do that?