12 Replies Latest reply: Nov 13, 2009 7:14 PM by dbugge RSS

    PDF CANT OPEN

    davedillon Community Member

      I NEED HELP. I CAN'T OPEN MY FILES ESPECIALLY MY EMAILS. I DOWNLOADED THE ADOBE READER 92, AND ALL OF A SUDDEN I CANT OPEN ALL MY FILES.

        • 1. Re: PDF CANT OPEN
          pwillener CommunityMVP
          1. Please don't post in all-CAPS!
          2. Give some details, i.e. your operating system.
          3. What means "CANT" - what happens when you try?
          4. You mention that you have "downloaded" Adobe Reader; have you actually installed it?
          5. How do you expect emails to open with Adobe Reader?  What is your email client?
          • 2. Re: PDF CANT OPEN
            davedillon Community Member

            THANK YOU FOR ANSWERING MY QUESTION FAST. MY PROBLEM IS ,  EVERY TIME I OPEN MY FILES I CLICK OK TO OPEN THE FILES AND WINDOWS SHOW IT SAYS WINDOWS CANNOT OPEN THIS FILE: TO OPEN THIS FILE , WINDOWS NEEDS TO KNOW WHAT PROGRAM CREATED IT. WINDOWS CAN GO ONLINE TO LOOK IT UP AUTOMATICALLY, OR YOU CAN MANUALLY SELECT FROM A LIST OF PROGRAM ON YOUR COMPUTER. WHAT DO YOU WANT TO DO? USE THE WEB SERVICE TO FIND THE APPROPIATE PROGRAM OR SELECT THE PROGAM FROM A LIST. OK OR CANCEL. THIS IS THE PROBLEM IT SHOWS EVERY TIME I WANT TO VIEW MY FILES. PLS I NEED HELP.

            • 3. Re: PDF CANT OPEN
              Aaarrrahh6 Community Member

              If you choose the option manually select from the list - it should give you a list of programs (one of which should be Adobe Reader) if this is not on the list manually browse to the location of it depending on which version you have installed (for example c:\program files\adobe\reader 9.0\reader\acrord32.exe) would be for version 9.

               

              If you cant find the acrord32.exe in any folders under c:\program files\adobe then you have not got acrobat reader installed!!!

              • 4. Re: PDF CANT OPEN
                davedillon Community Member

                thank u for answering my problem fast. if i choose to do option manually adobe reader is not on my list. when i downloaded the adobe reader, it says downloads complete. is adobe reader and acrobat reader is the same.

                • 5. Re: PDF CANT OPEN
                  Aaarrrahh6 Community Member

                  Yes they are the same.

                  Have you tried manually browsing to find the acrord32.exe as in my previous post?

                  • 6. Re: PDF CANT OPEN
                    davedillon Community Member

                    HOW WILL I DO THE MANUALLY BROWSING TO FIND THE ACRORD32.EXE

                    • 7. Re: PDF CANT OPEN
                      Aaarrrahh6 Community Member

                      When you select manual select the program from the list you will be displayed a dialog similar to the one attached (this was from an xp machine - although the vista one wont be to disimilar) notice the BROWSE button.

                      • 8. Re: PDF CANT OPEN
                        davedillon Community Member

                        thank u for ur response. my problem is i dont have the program adobe reader 92 when i click ok to open the file like ur example

                        • 9. Re: PDF CANT OPEN
                          davedillon Community Member

                          i forgot to ask u. i already have adobe reader installed its already on my desktop. if cant open or view my files and emails do i need to install adobe reader again. can my computer do the automatic to view my file w/out doing manually to view my files.

                          • 10. Re: PDF CANT OPEN
                            Aaarrrahh6 Community Member

                            Dave

                             

                            I think we have tried everything we can there.

                             

                            I would use an offline installer for adobe reader there is one http://ardownload.adobe.com/pub/adobe/reader/win/9.x/9.0/enu/AdbeRdr90_en_US.exe

                             

                            Save it to your desktop and directly install it from there.

                            • 11. Re: PDF CANT OPEN
                              davedillon Community Member

                              thank u very much for all ur help. i can open my files and view my emails. i tried to download adobe reader again and it works already. thanks a lot.

                              • 12. Re: PDF CANT OPEN
                                dbugge Community Member

                                I have a different but similiar problem. I have windows xp and adobe reader 8. I cannot open pdf attached files from my email. It wants to open in the web browser but says it can't. If I save them, I can then open them in adobe if I select it. I don't have that option opening them as the pdf attachment. I recall having a popup option to select with an "apply" butten that I erroneously selected internet and hit the apply button. Now I cannot find where I can undo it.