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1. Re: FM 9 hard crash saving as or printing to PDF
What O/S? What service pack level?
What specific verison of FM, the "pxx" numbers from Help About?
Have you applied the Microsoft supplied hotfix which Dov Isaacs describes as:
>> For the record, the fix has nothing to do with Adobe or the PostScript driver. The fix is in Microsoft code that is indirectly accessed by driver functions.
http://blogs.adobe.com/techcomm/2008/07/hotfix_for_framemaker_1.html
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2. Re: FM 9 hard crash saving as or printing to PDF
Win XP SP3 all patched up. FM 9 p250. Acrobat 9 Pro Extended all patched up. It's been a nightmare. Posted in another thread using the FM Internal Error number: 9004, 6921852, 9677150, 0. Tried to help by supplying bucketloads of crash logs to Adobe.
I tried reinstalling Acrobat 9. No love. Just uninstalled FrameMaker, rebooted, uninstalled Acrobat 9 Pro Extended, rebooted, searched and destroyed drek that was left that I could find (goodness knows what I could not find), now reinstalling FM. Will reboot then install Acrobat 9 Pro Extended. Will patch up.
Then, will try the Windows HotFix.
Wish me luck.
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3. Re: FM 9 hard crash saving as or printing to PDF
After that, PDFs are being printed without issue.
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4. Re: FM 9 hard crash saving as or printing to PDF
SOLVED
Here's my fix for Internal Error: 9004, 6921852, 9677150, 0 when saving as PDF, printing PDF, or printing to PS from FrameMaker 9 using Acrobat 9. YMMV.
I uninstalled FM, rebooted, searched for leftover files, deleted them, rebooted, uninstalled Acrobat Pro Extended 9, searched for leftover files and registry entries, deleted them (probably missed a few), rebooted, removed the Xerox Phaser PS printer driver for my local printer (because it was PostScript, figured I should), rebooted, installed the Xerox Phaser PS driver, rebooted, installed FrameMaker, rebooted, installed Acrobat Pro Extended 9, rebooted, installed each patch for FrameMaker and Acrobat Pro Extended 9, rebooted, installed the MS Hotfix discussed here (http://blogs.adobe.com/techcomm/2008/07/hotfix_for_framemaker_1.html), and rebooted.
All is now well.
Sean
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5. Re: FM 9 hard crash saving as or printing to PDF
The installation order for Adobe products is like the old high-school chemistry experience: do you put the acid into the water or the water into acid? Unfortunately, Adobe doesn't indicate just how acidic some components are...
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6. Re: FM 9 hard crash saving as or printing to PDF
Oh
My
God
I have wasted two weeks of my life on this problem, and didn't believe the mythical Microsoft hotfix existed, because for some reason I couldn't download it. So, I tried every trick under the sun, emailed and called everyone I knew who had any inkling of PostScript/PDF/Framemaker, spent fruitless hours on the phone to Adobe tech support, rebuilt my whole working environment more times than I care to think about, filled innumerable hard drives with rolled-back versions of my ill-gotten source files (just in case), created n+1 virtual machines with different configurations (where 'n' is a number just less than the one that makes the LHC look back at itself from some superior point in the future and go "Ooh, you don't want to be doing that, did you, though but, isn't it, indeed to goodness?".
Finally, at 8.30 this evening, after managing to download and install the "hotfix" (mere double-quotes don't seem to do it justice, somehow), I went to the pub. and left my virtual machine rebooting for the dum-de-dumpth time, thinking whitsfully "Hmmm, I wonder what untold delights will await me upon my return?". I eventually poured myself back in front of the computer and, in rather cavalier fashion, selected File > Print from my Framemaker book file (as has been my wont for the past two weeks), using the Adobe PDF driver (not some half-baked PostScript printer driver - I don't even know where it came from), fully expecting to hear the "pumph" of doom (that ever-so-slightly-pleased-with-itself sound that accompanies the phrase "Framemaker has encountered an unrecoverable error and must quit immediately. Please abandon all hope and prepare to spend another four hours of fruitless labour trying vainly to come up with another of your brilliant-yet-ultimately-worthless workarounds)... You get the picture...
Imagine my surprise when that didn't happen. There is something magical and mystical about English beer that sets the universe to rights, apparently. Please don't let me wake up and find it's all been a dream...
I built a PDF from a book file. I did. No, really. No crashes. No font problems. No mutterings behind the scenes. No drama. No Frame Logs. No Postscript probs. No soul-destroying, triumphal, self-satisfied, fatal-error-bearing "pumph" of doom (who the **** dreampt that one up? Remind me, when I've slept on this, to think up some extra-special, Volt-related reward). Nothing, save an exquisite, pristine PDF file. Hah!
I am a very happy, if slightly inebriated bunny. I am going to bed. To sleep, perchance not to dream about font folders, OpenType fonts converted from a Mac, PDF drivers, obscure Acrobat settings, Adobe first-line tech support, Parallels virtual machines (which drive holds the final solution?), Microsoft holographic hotfixes, Frame 7 on the Mac (oh, how I miss you, old friend - thanks Adobe for changing my life and bank balance forever), the possibility of gainful employment, the elusive nature of happiness, and the prospect of only having to worry about minor irritants like errant apostrophes.
Joy!
I do have a hangover, but I don't care! Shall I build another PDF, just 'cause I can? Nah - that would be tempting fate. Well, maybe just a small one...
F*** me, but it worked
Two PDFs, 5 minutes
Worth a haiku, no?